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I'm 24 years old, specialized in Front Office Tasks (Guest Relation, Conciergerie, Receptionnist) in Paris who graduated in 2017.
Hard worker, empathetic, speaking 3 languages, and with a high-sense of welcoming people to make them feel home, I would be an asset to any team looking for a dynamic young guest relation agent.
Former athlete, in American Football, I know what it takes to have a good team chemistry, and am used to work with people from different backgrounds.
Hôtel Royal Savoy Lausanne - Lausanne, SwitzerlandRooms divisionNovember 2018 - Now · 3 months
Hôtel des Grands Boulevards - Paris, FranceManagementAugust 2018 - October 2018 · 3 months
CDD Running the hotel at night, check-ins, check-outs, taking reservations at night, delivering conciergerie service, guest relation service, checking of the services balance, maintaining good communication between the evening and morning shifts, dealing with late-night demands with the customers. Managing a small team for the late Room Services and/or Housekeeping demands, such as a room move, an iron, a mirror, etc.
Sofitel Paris Le Faubourg - Paris, FranceFront Office receptionApril 2018 - July 2018 · 4 months
In charge of running the hotel at night alongside the night manager. End of day Cashier Closure, making sure the commissions are right, control of the daily balance, editing new day reports for our different services, night concierge, night guest relation, night receptionist, preparing arrivals for the morning team, Room services duty, preparation of early departures, check-ins, check-outs, double-check on guests' billings.
Le Meurice - Dorchester Collection - Paris, FranceFront Office conciergeJune 2017 - December 2017 · 7 months
Concierge's arms and legs. I was in charge for receiving every delivery for customers, stocking them, daily newspaper delivery, responsible for the entrance, also went on some runs for customers in Paris, being a relay between customers and concierges if there are remarks made.
Commis de Bar (Work/Study training program)
Prince de Galles, a Luxury Collection Hotel, Paris - Paris, FranceF&B otherDecember 2016 - June 2017 · 7 months
Before ending my studies, I wanted to discover the restauration world. As a Commis de Bar, I was in charge of hot beverages, doing plates transportation between the kitchen and the bar, I sometime was in charge of a rank in the bar, and I also was responsible for the Tea Time disposal.
Réceptionniste/Concierge (Work/Study training program)
Hôtel Ampère **** - Paris, FranceFront Office receptionSeptember 2015 - July 2016 · 11 months
Started as a receptionist, learnt how to do check-ins, check-outs, presenting the hotel, profile updates of customers, how to settle a bill, how to do he administrative work. Then created the conciergerie service for the hotel after 3 months, under the supervision of my head of reception. This is where I discovered and fell in love with this job.
BTS Hotellerie-Restauration Option A
ESH Clichy - Paris, FranceSeptember 2014 - July 2017
Superior Studies in hospitality management. TOEIC Score : 985/990
Baccalauréat ES Option anglais renforcé
Lycée Auguste Renoir - Asnières-sur-Seine, FranceSeptember 2008 - July 2011
French High School Economic and Social diploma, with an emphasis on english.
EnglishNative or fluent100%
FrenchNative or fluent100%
- Administrative support
- Coaching skills
- Concierge Services
- Fluent English
- Guest Service
- Night Auditor
- Opera PMS
- Spanish language
- US Football
- Windows Pack Office