Raphaël Carton

Raphaël Carton

Night Audit at Hôtel Royal Savoy Lausanne
Lives in Lausanne, Switzerland
over 6 months ago

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I'm 24 years old, specialized in Front Office Tasks (Guest Relation, Conciergerie, Receptionnist) in Paris who graduated in 2017.


Hard worker, empathetic, speaking 3 languages, and with a high-sense of welcoming people to make them feel home, I would be an asset to any team looking for a dynamic young guest relation agent.

Former athlete, in American Football, I know what it takes to have a good team chemistry, and am used to work with people from different backgrounds.

Experience

  • Night Audit

    Hôtel Royal Savoy Lausanne - Lausanne, Switzerland

    Rooms division
    November 2018 - Now · 3 months

  • Night Manager

    Hôtel des Grands Boulevards - Paris, France

    Management
    August 2018 - October 2018 · 3 months

    CDD Running the hotel at night, check-ins, check-outs, taking reservations at night, delivering conciergerie service, guest relation service, checking of the services balance, maintaining good communication between the evening and morning shifts, dealing with late-night demands with the customers. Managing a small team for the late Room Services and/or Housekeeping demands, such as a room move, an iron, a mirror, etc.

  • Night Audit

    Sofitel Paris Le Faubourg - Paris, France

    Front Office reception
    April 2018 - July 2018 · 4 months

    In charge of running the hotel at night alongside the night manager. End of day Cashier Closure, making sure the commissions are right, control of the daily balance, editing new day reports for our different services, night concierge, night guest relation, night receptionist, preparing arrivals for the morning team, Room services duty, preparation of early departures, check-ins, check-outs, double-check on guests' billings.

  • Groom/Chasseur

    Le Meurice - Dorchester Collection - Paris, France

    Front Office concierge
    June 2017 - December 2017 · 7 months

    Concierge's arms and legs. I was in charge for receiving every delivery for customers, stocking them, daily newspaper delivery, responsible for the entrance, also went on some runs for customers in Paris, being a relay between customers and concierges if there are remarks made.

  • Commis de Bar (Work/Study training program)

    Prince de Galles, a Luxury Collection Hotel, Paris - Paris, France

    F&B other
    December 2016 - June 2017 · 7 months

    Before ending my studies, I wanted to discover the restauration world. As a Commis de Bar, I was in charge of hot beverages, doing plates transportation between the kitchen and the bar, I sometime was in charge of a rank in the bar, and I also was responsible for the Tea Time disposal.

  • Réceptionniste/Concierge (Work/Study training program)

    Hôtel Ampère **** - Paris, France

    Front Office reception
    September 2015 - July 2016 · 11 months

    Started as a receptionist, learnt how to do check-ins, check-outs, presenting the hotel, profile updates of customers, how to settle a bill, how to do he administrative work. Then created the conciergerie service for the hotel after 3 months, under the supervision of my head of reception. This is where I discovered and fell in love with this job.

Education

  • BTS Hotellerie-Restauration Option A

    ESH Clichy - Paris, France

    September 2014 - July 2017

    Superior Studies in hospitality management. TOEIC Score : 985/990

  • Baccalauréat ES Option anglais renforcé

    Lycée Auguste Renoir - Asnières-sur-Seine, France

    September 2008 - July 2011

    French High School Economic and Social diploma, with an emphasis on english.

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • Spanish
    Full professional
    80%

Skills

  • Administrative support
  • Coaching skills
  • Concierge Services
  • Fluent English
  • Goconcierge
  • Guest Service
  • Mentoring
  • Night Auditor
  • Opera PMS
  • Receptionist
  • Spanish language
  • US Football
  • Windows Pack Office
Connections
Clément Brun
Assistant Paye Junior chez Hôtel Plaza Athénée - Dorchester Collection
Alexandre Valente
Front Office Agent at Hyatt Regency Amsterdam 5*****
EMMANUEL ALIAKHUE MOMOH
ACCOUNTANT at RADISSON BLU ARCHORAGE
View 4 connections
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