Raymart Chan

Raymart Chan

Talent Resourcing Manager at InterContinental Doha Hotel & Residences
Lives in Doha, Qatar

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About me

Human Resources Business Partner with extensive experience in large-scale HR operations and support including high volume recruitment, hotel expansion projects, payroll efficiency, employee relations and communications, HR compliance and talent management in luxury, upscale and midscale international hotel brands

Experience

9 years and 8 months

  • Talent Resourcing Manager

    InterContinental Doha Hotel & Residences - Doha, Qatar

    Human Resources
    September 2021 - Now · 2 years and 7 months

    In charge of recruitment – responsible for devising and implementing recruitment plans, campaigns and activities • Manage and organise hiring process from job posting, CV assessments, interviews, pre-employment documentation to on boarding • Developed a new recruitment process that resulted in reduction of time-to-fill days • Revised and designed new recruitment-related policies that are aligned with budget and employer brand • Champion talent sharing among IHG hotels in Qatar • Advocated on boarding programs to improve on boarding experience of new joiners which led to increase in employee engagement index • Provided coaching support to hiring managers to improve retention, reduce labour turn over and support talent succession • Reduced costs from recruitment agencies through utilisation of internal and external job portals • Supported the achievement of ‘Forbes Travel Guide – Recommended’ recognition through the recruitment of luxury talents • Shared responsibility for key HR functions including Employee Relations and Learning and Development

  • Assistant Talent Resourcing Manager

    InterContinental Doha Hotel & Residences - Doha, Qatar

    Human Resources
    August 2019 - August 2021 · 2 years and 1 month

  • Cluster Talent Resourcing Officer

    InterContinental Hotels Group® - Dubai, United Arab Emirates

    Human Resources
    May 2018 - August 2019 · 1 year and 4 months

    InterContinental® Dubai Festival City InterContinental® Residence Suites Dubai Festival City Crowne Plaza® Dubai Festival City Holiday Inn® Dubai Festival City Cluster of four hotel properties including 5-star luxury and upscale hotels and luxury residential suites with over 1,000 rooms and suites, 12 F&B outlets, 9 meeting rooms, 2 ballrooms and over 1,300 employees •Execute full cycle recruitment from job posting, screening and interviewing candidates, employment offers and on boarding •Engage with hiring managers on recruitment needs by participating in sourcing, screening and behavioural interviewing potential internal and external candidates •Conduct comprehensive and detailed competency-based interviews, providing accurate assessments of candidates skill sets and behaviours •Publish and monitor vacancies in various recruitment channels including internal applicant tracking system, recruitment agencies and hotel job boards •Execute a proactive recruitment approach to include new talent searches, competitor research and external networking to strengthen pool of talents •Undertake special projects to drive the recruitment strategy and come up with new recruitment initiatives matching the needs of the different departments •Build and maintain key relationships with hiring managers through regular meetings and discussions on recruitment updates and hiring needs sharing recommendations to execute best hiring decisions •Provide coaching support to managers to improve retention, reduce labour turn over and support talent succession

  • Human Resources Executive

    InterContinental Doha Hotel & Residences - Doha, Qatar

    Human Resources
    January 2017 - April 2018 · 1 year and 4 months

    InterContinental® Doha InterContinental® Doha Residences Five-star luxury hotel and residential properties with 469 guest rooms, suites and residences, 12 F&B outlets, meeting spaces and over 600 employees •Exceeded 2016 and 2017 hotel corporate responsibility targets (IHG® Foundation) by 23.6% and 24% respectively Achieved 80% on employee engagement index in 2017 with 12% increase from 68% score in 2016 •Recruited different roles in line, supervisory and junior management levels and strengthened workforce diversification with employees from over 40 nationalities (as of January 2018) •Recruited over 100 additional junior and senior level employees for the manning of hotel extension project, the new InterContinental Doha Residences and the Doha Golf Club F&B takeover •Advocated employees’ vacation days clearance supporting payroll efficiency •Took over exit interviews, HR reports and relevant responsibilities during the absence of Assistant HR Manager •Championed revision of existing HR policies and procedures and alignment with employer branding •Successfully drove corporate global engagement initiatives in the hotel supporting corporate social responsibility and employee engagement •Improved social media visibility through increased Linkedin connections and active maintenance of hotel HR Facebook and Linkedin accounts •Refreshed Colleague Handbook and Orientation Handbook •Piloted the new employee engagement survey platform, “Colleague HeartBeat” by Aon Hewitt in IHG – India, Middle East and Africa (IMEA) region in 2016 •Designed and implemented a tracker on new colleagues’ arrivals and leavers which improved on boarding and off-boarding experience •Created and implemented a glitch tracker designed to record, resolve, follow up and analyze maintenance issues on employee accommodation •Assisted the accommodation transfer and temporary establishment of employee cafeteria for over 250 employees •Supported in the formation of the Colleagues’ Committee focusing on the employee welfare programs and initiatives •Complied the HR-related requirements and passed the hotel classification audit of Qatar tourism board •Passed the IHG Recruiter certification from IHG – India, Middle East and Africa (IMEA) •Awarded as Leader of the 1st Quarter of 2018 and Supervisor of the 4th Quarter of 2016 •Obtained Level 3 Diploma in Hospitality Leadership from Confederation of Tourism and Hospitality, UK through IHG leading Others Programme •Nominated for Hotelier Middle East Awards 2017 as Young Hotelier of the Year •Editorial board member of InterContinental Doha Colleagues’ Bulletin •Launched “The IC Doha Insider”, the first newsletter for employees •Collaborated with the Training Manager on the launch of the “IQ Booklet”, an initiative linked to training, quality and brand standards •Formed the Sports and Social Committee focusing on employee-related programs and activities

  • Human Resources Officer

    InterContinental Doha Hotel & Residences - Doha, Qatar

    Human Resources
    January 2016 - January 2017 · 1 year and 1 month

    InterContinental® Doha InterContinental® Doha Residences Five-star luxury hotel and residential properties with 469 guest rooms, suites and residences, 12 F&B outlets, meeting spaces and over 600 employees •Exceeded 2016 and 2017 hotel corporate responsibility targets (IHG® Foundation) by 23.6% and 24% respectively Achieved 80% on employee engagement index in 2017 with 12% increase from 68% score in 2016 •Recruited different roles in line, supervisory and junior management levels and strengthened workforce diversification with employees from over 40 nationalities (as of January 2018) •Recruited over 100 additional junior and senior level employees for the manning of hotel extension project, the new InterContinental Doha Residences and the Doha Golf Club F&B takeover •Advocated employees’ vacation days clearance supporting payroll efficiency •Took over exit interviews, HR reports and relevant responsibilities during the absence of Assistant HR Manager •Championed revision of existing HR policies and procedures and alignment with employer branding •Successfully drove corporate global engagement initiatives in the hotel supporting corporate social responsibility and employee engagement •Improved social media visibility through increased Linkedin connections and active maintenance of hotel HR Facebook and Linkedin accounts •Refreshed Colleague Handbook and Orientation Handbook •Piloted the new employee engagement survey platform, “Colleague HeartBeat” by Aon Hewitt in IHG – India, Middle East and Africa (IMEA) region in 2016 •Designed and implemented a tracker on new colleagues’ arrivals and leavers which improved on boarding and off-boarding experience •Created and implemented a glitch tracker designed to record, resolve, follow up and analyze maintenance issues on employee accommodation •Assisted the accommodation transfer and temporary establishment of employee cafeteria for over 250 employees •Supported in the formation of the Colleagues’ Committee focusing on the employee welfare programs and initiatives •Complied the HR-related requirements and passed the hotel classification audit of Qatar tourism board •Passed the IHG Recruiter certification from IHG – India, Middle East and Africa (IMEA) •Awarded as Leader of the 1st Quarter of 2018 and Supervisor of the 4th Quarter of 2016 •Obtained Level 3 Diploma in Hospitality Leadership from Confederation of Tourism and Hospitality, UK through IHG leading Others Programme •Nominated for Hotelier Middle East Awards 2017 as Young Hotelier of the Year •Editorial board member of InterContinental Doha Colleagues’ Bulletin •Launched “The IC Doha Insider”, the first newsletter for employees •Collaborated with the Training Manager on the launch of the “IQ Booklet”, an initiative linked to training, quality and brand standards •Formed the Sports and Social Committee focusing on employee-related programs and activities

  • Human Resources Trainee

    InterContinental Doha Hotel & Residences - Doha, Qatar

    Human Resources
    August 2014 - January 2016 · 1 year and 6 months

    InterContinental® Doha InterContinental® Doha Residences Five-star luxury hotel and residential properties with 469 guest rooms, suites and residences, 12 F&B outlets, meeting spaces and over 600 employees •Exceeded 2016 and 2017 hotel corporate responsibility targets (IHG® Foundation) by 23.6% and 24% respectively Achieved 80% on employee engagement index in 2017 with 12% increase from 68% score in 2016 •Recruited different roles in line, supervisory and junior management levels and strengthened workforce diversification with employees from over 40 nationalities (as of January 2018) •Recruited over 100 additional junior and senior level employees for the manning of hotel extension project, the new InterContinental Doha Residences and the Doha Golf Club F&B takeover •Advocated employees’ vacation days clearance supporting payroll efficiency •Took over exit interviews, HR reports and relevant responsibilities during the absence of Assistant HR Manager •Championed revision of existing HR policies and procedures and alignment with employer branding •Successfully drove corporate global engagement initiatives in the hotel supporting corporate social responsibility and employee engagement •Improved social media visibility through increased Linkedin connections and active maintenance of hotel HR Facebook and Linkedin accounts •Refreshed Colleague Handbook and Orientation Handbook •Piloted the new employee engagement survey platform, “Colleague HeartBeat” by Aon Hewitt in IHG – India, Middle East and Africa (IMEA) region in 2016 •Designed and implemented a tracker on new colleagues’ arrivals and leavers which improved on boarding and off-boarding experience •Created and implemented a glitch tracker designed to record, resolve, follow up and analyze maintenance issues on employee accommodation •Assisted the accommodation transfer and temporary establishment of employee cafeteria for over 250 employees •Supported in the formation of the Colleagues’ Committee focusing on the employee welfare programs and initiatives •Complied the HR-related requirements and passed the hotel classification audit of Qatar tourism board •Passed the IHG Recruiter certification from IHG – India, Middle East and Africa (IMEA) •Awarded as Leader of the 1st Quarter of 2018 and Supervisor of the 4th Quarter of 2016 •Obtained Level 3 Diploma in Hospitality Leadership from Confederation of Tourism and Hospitality, UK through IHG leading Others Programme •Nominated for Hotelier Middle East Awards 2017 as Young Hotelier of the Year •Editorial board member of InterContinental Doha Colleagues’ Bulletin •Launched “The IC Doha Insider”, the first newsletter for employees •Collaborated with the Training Manager on the launch of the “IQ Booklet”, an initiative linked to training, quality and brand standards •Formed the Sports and Social Committee focusing on employee-related programs and activities

Education

  • Master in Human Resource Management

    Benguet State University - Cordillera Administrative Region, Philippines

    January 2021 - January 2023

  • Bachelor of Science in Travel Management

    University of Santo Tomas [ THE-ICE ] - Manila, Philippines

    June 2009 - October 2013

  • Bachelor of Arts in Mass Communication

    Far Eastern University [ THE-ICE ] - Metro Manila, Philippines

    June 2008 - March 2009

Languages

4 languages

  • Filipino

    Native or fluent

  • English

    Full professional

  • German

    Limited working

  • Arabic

    Notions

Personal information

Nationalities

  • Philippine

Work Permits

  • Philippines

  • Qatar

Date of birth

September 17th 1991

Skills

18 skills

  • Administration
  • Applicant Tracking System
  • Civilsoft
  • compensation and Benefits
  • Employee engagement
  • Employee Relations
  • HOSCO
  • Interviewing
  • Lumesse
  • On-boarding
  • PAYROLL
  • Performance management
  • Qatar Labor Laws
  • RECRUITMENT
  • Recruitment & Selection
  • Talent Succession
  • Taleo
  • UAE Labor Laws
Connections
Gurbani Chanana
Marketing Manager at Super Eats Investment L.L.C
Estuardo Cáceres
Assistant Restaurant Manager at Waldorf Astoria Lusail
Abdullah Tariq
HR Supervisor at Afnan Perfumes
View 39 connections
Following
Far Eastern University
Far Eastern University
Metro Manila, Philippines
University of Santo Tomas
University of Santo Tomas
Manila, Philippines
Qatar Airways
Other members
Antonette Gaza
Dubai, United Arab Emirates
Krishna Bahadur
Bengaluru, India
Joannah Marie Bayanay
Dubai, United Arab Emirates
Gopakumar Pillai
Dubai, United Arab Emirates
Meng-Han Hsieh
Dubai, United Arab Emirates
View more
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