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About me
My name is Raymond Biadora, a bachelor degree holder with more than 8 years of experience in hotel industry as Housekeeping Supervisor.
Experience
8 years and 7 months
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Housekeeping In Charge
Ramada Downtown Abu Dhabi - Abu Dhabi, United Arab Emirates
HousekeepingSeptember 2019 - March 2020 · 7 monthsDuties & Responsibilities *Support departmental targets and objectives, work schedules policies and procedures. *Inspect rooms and public areas as well as VIP rooms prior to arrival to ensure standards are maintained. *Inspect regular random rooms for each supervisor on the shift. *Monitor the appearance, standards and performance of the *Housekeeping Team with an emphasis on grooming, training and teamwork. *Ensure team members have an up-to-date knowledge of all room categories and amenities. *Assist the General Manager to maintain good communication and *work relationships in all hotel areas and with external customers and suppliers. *Ensure staffing levels cover business demands. *Ensure ongoing departmental training for the department. *Ensure regular departmental meetings are conducted and post-meeting minutes generated. *Manage staff performance issues in compliance with company policies and procedures. *Investigate any complaints to ensure Guest satisfaction is maintained. *Prepare work schedules on a daily basis and prepare the weekly schedule whilst being fair to all Employees to ensure efficient manning levels are maintained during operation. *Inform the Engineering Department about rooms for spring cleaning as well as repairs and maintenance work to the Engineering *Department and maintain a room history record.
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Senior HouseKeeping Supervisor
First Resort Facilities Management - Abu Dhabi, United Arab Emirates
Room Division ManagementMarch 2018 - June 2019 · 1 year and 5 monthsDear Sir/Madam, Greetings! I am writing to express my interest in the Housekeeping Supervisor position at your reputed company. I have more than 8 years of housekeeping experience in a Housekeeping field at 5 star Hotel in Abu Dhabi. I am highly organized and able to multitask well. My communication skills allow me to ensure everyone on my team is aware of their responsibilities. I’ve been praised by members of my housekeeping staff for always being fair and making my expectations clear. I would be thrilled to be able to bring that level of competence at your esteemed company. I am confident that I possess the knowledge and abilities to perform the duties of Housekeeping Supervisor exceptionally well. I welcome you to contact me at your earliest convenience to further discuss my qualifications and look forward to hearing from you soon. Thank you so much for your time in reviewing my resume. Best Regards, Raymond
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Housekeeping Supervisor
Khalidiya Palace Rayhaan by Rotana- Abu Dhabi - Abu Dhabi, United Arab Emirates
Room Division ManagementJune 2013 - July 2017 · 4 years and 2 monthsDuties & Responsibilities *Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. *Investigates complaints regarding housekeeping service and equipment, and takes corrective action. *Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. *Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. *Inventories stock to ensure adequate supplies. *Evaluates records to forecast department personnel requirements. *Makes recommendations to improve service and ensure more efficient operation. *Prepares reports concerning room occupancy, payroll, and department expenses. *Performs cleaning duties in cases of emergency or staff shortage. *Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. *Attends staff meetings to discuss company policies and patrons' complaints. *Establishes standards and procedures for work of housekeeping staff. *Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports. Supervise housekeeping staff while they are performing their duties. *Check all guest rooms are ready for arrival and assist guests with all questions and reasonable requests. *Conduct daily morning meeting with housekeeping staff and organize all staff daily. *Assist guests with all questions and reasonable requests. *Daily allocation of rooms and deep cleaning tasks to team members. *Manage guest requests, including VIP amenities and communicating them to the relevant team members *Achieve positive outcomes from guest queries in a timely and efficient manner. *Assist Housekeeping Manager with training requirements.
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Housekeeping Attendant
Khalidiya Palace Rayhaan by Rotana- Abu Dhabi - Abu Dhabi, United Arab Emirates
HousekeepingDecember 2010 - May 2013 · 2 years and 6 monthsDuties & Responsibilities *Responsible for cleaning the rooms as per the company standard. *Replenish amenities according to the operational standards. Ensure security of guest rooms and privacy of guests *Attends to guest calls, guest requests /guest complaints in the area assigned to him. *Replenishes guestroom, bath supplies, and checks and secures the rooms. *Responsible for the cleanliness and maintained of his work area. *Responsible for following the standard operating procedures. Report any damages or repairs to the correct department *Report every lost and found item to the Housekeeping Manager. *Always greet guests in a friendly and professional manner according to the Hotel’s standard. *Maintains the cleanliness, neatness and organization of the housekeeping lounge and office as well as housekeeping carts, buckets and trays. *Follows operational and shift change procedures and tasks.
Education
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BSHRM
Garcia College of Technology - Abu Dhabi, United Arab Emirates
June 2005 - March 2009
Languages
1 language
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English
Native or fluent
Personal information
Nationalities
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Philippine
Date of birth
May 28th 1989
Skills
4 skills
- Fluent in English
- Planning/organising
- Supervising
- Team leader training
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