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Fairmont Jasper Park Lodge - Jasper, CanadaOtherAugust 2014 - Now · 4 years and 6 months
Working as a guest service professional at a 445-room, cabin-style, four diamond hotel in the Canadian Rockies, doing what I love to do, which is looking after guests from arrival to departure. I have the respect and gratitude of my managers,peers and colleagues. My job entailed supervising and organizing a team of 25 bellpersons in their daily tasks, including but not limited to: - Distribution and collection of FIT and tour group luggage. - Valet parking of guest vehicles when required. - Running the shuttle service, both around property and to the town of Jasper to coincide with train/bus arrivals. - Maintaining a fleet of vans, small buses and golf carts to a five-star standard. I had presence at the main entrance at all times during shifts, encouraging those I supervised to do the same, ensuring seamless guests service. Also involved is a lot of "behind the scenes" work, including writing up bag pull reports, charging for valet parking and ordering stock for the department on a monthly basis.
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EnglishNative or fluent100%