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Hotel Management allows me to deliver my passion for outstanding customer experiences with our guests surpassing their expectations every stay. I thrive fast paced environments and constantly changing hotel operational models.
Experienced in general hotel management and revenue growth. Have won awards for doing so ("Best of the Best" award at the 2016 Wyndham Conference). Experienced in General Management; Group Sales, Revenue Management, Human Resources, and Accounts Receivable.
Revenue Management Intern
Hyatt Regency Paris Etoile - Paris, FranceAdministration & GeneralAugust 2018 - Now · 4 months
Assisted Revenue Management department in setting and developing pricing strategy for transient, contract and group business. • Aide in proposing and implementing price strategy to optimize hotel strategy and maximize sales • Process daily reports for group, crew and transient pickups, multi-year event tracking and front desk upselling strategy • Prepare hotel activities reports for Yield meetings (results, follow up, statistics...) • Assist the Director of Revenue to position the hotel regarding the market and adjusting as necessary based on market reaction • Liaise with group sales to make recommendations for group bids and contracts • Analyze trends from previous years based on economic environment, market segments, and recurring groups • Check and update business information with OTAs, agencies and hotel reservation systems
Project Manager - Education Experience
EDHEC Business School - Nice, FranceAdministration & GeneralMay 2018 - July 2018 · 3 months
Analyzed over 500 student, faculty and administrative surveys to define the student experience and how it can be improved to move EDHEC into a top tier business school. • Benchmarked with other institutions inside and outside the industry • Identified best practices in student experience • Built long term strategy for student experience • Matched future goals with values and strengths of EDHEC
Travelodge Seattle - Seattle, WA, United StatesManagementOctober 2010 - July 2017 · 6 years and 10 months
In charge of running the hotel while overseeing all areas of the property. Six of the 8 eight years managing the Travelodge saw record breaking revenue, ADR and RevPAR with an average of 8% growth each year. General duties included: Revenue Management • Managed rates, promotions and packages on the brand website • Maintained relationships with OTAs • Analyzed hotel and market data to forecast revenue and occupancy • From 2010 to 2016, Occupancy grew 10% and ADR grew 44% which lead to an overall RevPAR growth of 58% Human Resources • Conflict Resolution between employees within team • Hiring, terminating and scheduling • Evaluated employee performance and awarding Employee of the Quarter Sales • Negotiated contracts with companies such as Amtrak and Corporate Lodging • Maintained relationships with recurring groups • Coordinated group events • From 2010 to 2012, reduced Accounts Receivable by over 60%, and maintained through 2017 Accounting • Processed invoices and payments • Documented daily transactions and audits Administrative Duties • Worked with hotel owners to create long-term strategic plans • Created yearly marketing plan alongside GM
Front Desk Manager
Travelodge Seattle - Seattle, WA, United StatesFront Office receptionJuly 2009 - October 2010 · 1 year and 4 months
Linked management and Front Desk operations while cultivating employee and guest experience. Additional duties included: • Trained employees & implemented new policies • Responded to all guest complaints
MBA, Global Leadership
EDHEC - Nice, FranceSeptember 2017 - July 2018
MBA program for experienced professionals based in Nice, France with a specialty in Global Leadership.
BS, Business Administration
Western Govenors University - Seattle, WA, United StatesAugust 2015 - December 2015
Online Bachelors Program completed in 5 months
Central Washington University - Ellensburg, WA, United StatesSeptember 2004 - July 2009
Bachelor's program with a focus in French language.
EnglishNative or fluent100%
- Great customer service
- Managing a team
- Opera PMS
- Revenue Management