Rebecca Phillips

Rebecca Phillips

Visitor Experience at Guinness Storehouse
Lives in Dublin, Ireland

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About me

My name is Rebecca Phillips and I am a third year student in Dublin Institute of Technology studying for a BSc in International Hospitality Management. I am currently seeking to secure an internship in this sector. I feel I am bubbly, friendly and outgoing person who can deal with all types of people as I have a worked with a broad range of different customers. I am highly motivated and perform to my best ability. I will never refuse to do a specific task as I thrive on determination and challenges. I am dependable and extremely passionate.

Experience

8 years and 2 months

  • Bartender

    Oscars Cafe Bar - Dublin, Ireland

    Bar
    September 2017 - Now · 6 years and 7 months

    - Knowledge of all different drinks and food served - Working in a fast paced environment efficiently - Closing down the bar and setting up for the following morning - Serving at Birthday parties, Wedding receptions and corporate events

  • Visitor Experience

    Guinness Storehouse - Dublin, Ireland

    Guest Relations
    February 2016 - Now · 8 years and 2 months

    - Working on tills, upselling tickets and maintaining large cash floats - Dealing with third party tickets and preparing invoices - Meet and Greet customers, door management and managing crowd control - Delivering scripts on and off microphones throughout the building - Hosting and serving for night time events, large party’s and in-house festivals - Working behind bars, serving and teaching visitors how to pour pints - Knowledge of the brand, service and product to inform and answer questions from visitors

  • Front Desk Receptionist

    Carlton Hotel Dublin Airport - Dublin, Ireland

    Reception
    January 2017 - July 2017 · 7 months

    - Taking bookings for guests; accommodation, restaurant, car parking - Completing procedures when guests arrive and depart - Accommodating guests with rates and availability - Allocating rooms and preparing key cards - Receiving payments and completing bills - Dealing with special requests from guests - Solving complaints and problems efficiently - Smooth running of day to day procedures - Confidence to deal with non-day to day situations; Murphy’s Law - Providing an excellent customer service and friendly manor on the desk at all times

Education

Languages

1 language

  • German

    Limited working

Personal information

Nationalities

  • Irish

Date of birth

June 15th 1997

Driving License

Yes

Skills

7 skills

  • Ability to lead
  • A team player
  • Creativity and innovation
  • Good communication
  • Highly dependable
  • High motivated
  • Well organised
Following
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