Reda Ayman

Reda Ayman

IT System Admin at Teleperformance Egypt
Lives in Cairo, Egypt
over 6 months ago

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Helpdesk Team leader & System Admin:
- Prioritization & Scheduling of HelpDesk Tickets & Requests.
- Assign & Escalate Support Tickets based on Priority.
- Daily, Weekly, Monthly & Quarterly reporting of HD Statistics & operations.
- Experience administering Microsoft Windows Server and Active Directory Network Services Installation and Administration.
- Operate in Workgroup and Domain.
- The ability of organizes AD using OU, Containers.
- Act on Delegate Control.
- Sharing Data and Devices.
- Managing policies users & groups rights and permissions.
- Manage the backup & restore for the data centers.

Experience

  • IT System Admin

    Teleperformance Egypt - Cairo, Egypt

    IT
    August 2015 - Now · 3 years and 4 months

    - Prioritization & Scheduling of HelpDesk Tickets & Requests. - Assign & Escalate Support Tickets based on Priority. - Answer HD Calls & resolves Technical Issues. - Ensuring HD Ticket priority deadlines are met. - Support & Maintenance tasks when necessary. - Daily, Weekly, Monthly & Quarterly reporting of HD Statistics & operations. - Tracking hardware inventory like Desktops & Laptops. - Responsible for the performance of the team, delivering on team objectives, the quality of process execution/improvement, continually improving the customer experience. - Responsible for the coaching and personal development of the individual staff members within the team. - Hardware and software troubleshooting. - Upgrade of operating systems and applications. - Experience administering Microsoft Windows Server and Active Directory Network Services Installation and Administration. - Operate in Workgroup and Domain. - The ability of organizes AD using OU, Containers. - Act on Delegate Control. - Sharing Data and Devices. - Managing policies users & groups rights and permissions. - Manage the backup & restore for the data centers. - Managing and implementing domain controller to control all user, system desktop, and network - Applying Group policy from domain to manage & control and audit the computer and user configuration authority and permission and rights access. - Implementing and configuring WSUS to update user desktop, and servers.’ - Implementing and configuring WDS to deploy Images on the PC’s. - Implementing and configuring SCCM to can easly remote on the Machines. - Implementing and configuring DHCP to assign an IP address to all network settings [Network Mask+ DNS+ Default Gateway]. - Implementing and configuring DNS. - High Knowledge in PDQ deploying systems. - Implementing and configuring file server for storage and management all data, and to facilitate user access by network mapping for the folder share. - Support for company servers and network infrastructure. - Managing switches and routers and the Knowledge of L2 and L3 switching. - Configure and manage the network and user access to public and home folders. - Implementing and configuring network services (DHCP, DNS). - The sense of initiative and leadership. - The sense of responsibility.

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Full professional
    80%
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