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Conscientious and forward-thinking leader with 15-year track record in successfully leading luxury hotels to exceptional performance.
A confident and sensible professional who utilises knowledge and skills gained through a lengthy career to manage all aspects of hotel operations, overseeing management of staff and maintain a high standard of customer service.
Worked in numerous countries including France, Switzerland, UK, Spain, USA, Poland & Morocco. Strong background in cost optimisation, large-scale renovations and revenue growth.
Poised for next level of success as a Hotel General Manager or Cluster Operations Director to utilise experience.
Hospitality Management ● Guest Satisfaction ● Cost Effectiveness ● Managerial & Operational Skills ● Entrepreneurship ● Strategic Planning & Implementation ● Sales & Marketing ● Team Building ● Relationship Management ● Hotel Operations ● Excellent Communication ● Real Estate ● Large scale refurbishments ● Certified Six Sigma Champion ●
Trilingual: French, English, Spanish.
Looking for a new challenge as a Hotel General Manager, Cluster Operations Director, Real Estate.
Looking for a new challenge as a Hotel General Manager, Cluster Operations Director, Real Estate. - Hebron, KY, United StatesOtherApril 2017 - Now · 1 year and 8 months
General Manager, - Head of the ExeCom
Fellah Hotel 5*****Luxury Hotel, - Marrakesh, MoroccoManagementJuly 2015 - April 2017 · 1 year and 10 months
69 rooms and suites - 2 restaurant - 1 artists' residence. Improve the quality level of service & guest satisfaction, Reposition the target Sales and marketing action plan, strategy of communication and pricing. Organize an accounting department, Create and lead a Sales& Marketing department, Produce all procedures and SOPs to have an operational and administrative structure. Increased monthly occupancy rate by an average 42 % compared to forecast and previous years. Negotiates big contract with the Sundance Group, Or Oasis festival, and different corporate clients. Bringing over 1,4 M Euros of sales contracts. Participate in the organization of the first Electro Music festival in Morocco, the Oasis Festival Reduced operational costs by 50%. Re-organized all the Operational departments. Plan a repayment schedule for aged debts and honored it. Gain 96 ranks on Trip Advisor.
General Manager, - Member of the Executive Committee
Palais Amanil 5*****Luxury Hotel - Fes, MoroccoManagementMarch 2015 - July 2015 · 6 months
Operations Management (F&B, Rooms, Technical department). Reorganization of all the departments. Recruiting, Coaching and Employees Management. Cost optimization. Creation and Implementation of the new procedures and SOP. Sales development. Sales and marketing action plan, strategy of communication and pricing. Increase the service quality and ranking on Tripadvisor of 20 Ranks.
Daniel Hebet SARL - L'Isle-sur-la-Sorgue, FranceManagementMay 2014 - February 2015 · 10 months
In charge of the operations of the restaurant. Development and optimization of the revenue. Host and animate the cooking classes with the chef.
Deputy General Manager, - Member of the Executive Committee
NOVOTEL Warszawa Centrum - Warsaw, PolandManagementMay 2012 - August 2013 · 1 year and 4 months
733 rooms, 1200 m2 of conference space, 2 restaurants, 1 bar. Revenue 19,3M€, 190 000 rooms sold. 72% OCC Member of the Executive Committee and Crisis Managment Committee. Recruit, Coach and manage staff of 235 people. Operations Management (F&B, Rooms, Technical department). Cost reduction. Implementation of development programs in accordance with the requirements of the brand. Organization Prestigious events in collaboration with the French Embassy, the French Presidential Palace or International events companies. Maintain good relations with Embassies. Collaboration with the committee of organization of UEFA 2012. Preparation of the 2013 budget. In charge of improving the quality of services of the various operational departments.
Event and Logistics Manager
Brunet Traiteur - Monteux, FranceManagementMarch 2010 - September 2011 · 1 year and 8 months
Supervision of staff at events, from 2 to 25 people, Responsible for the smooth running of the festivities. Organization of logistics and material preparation for each event. Hardware Monitoring
Business Development Manager Europe
HOMI - Hotel Outsource Management International, Inc - London, United KingdomManagementJuly 2008 - February 2010 · 1 year and 8 months
Prospect the European market, develop the sales and install 1500 rooms in 4 and 5*hotel.(Sheraton, Doyle Collection) Negotiate new contracts with Hotel General Managers or Chain Head Offices. Performs all administrative and financial functions. Prepare budgets and projections Deal and negotiate contracts with new suppliers. Represent HOMI in the different trade shows, and establish, maintain strong working relationships with hotel GMs. Manage the European Operations through our Subsidiaries. Create and open the subsidiaries companies in the different new countries London, Madrid and Paris. Plan and organize the logistics for the different installations in the hotels. Hire and train the new talented employees. Create and implement procedures to provide a constant quality service. Maximise growth and profitability.
Business Development Manager United Kingdom Assistant Sales & Marketing Manager Europe
HOMI - Hotel Outsource Management International, Inc - London, United KingdomManagementFebruary 2008 - July 2008 · 6 months
Creation of the London Head Office, and its logistics Prospect the UK and European market. Develop the European sales and implementation of HOMI products. Produce web advertisements and Presentations for the global brand awareness Personally negotiate new contracts with Hotel General Managers or Chain Head Offices. Hired and trained the employees.
Project Manager (in charge of the hospitality department)
Junior ESSEC Conseil - Cergy, FranceConsultingOctober 2006 - July 2007 · 10 months
In charge of quantitative and qualitative studies on behalf of a large number of project sponsors. Personally negotiating new contracts. Develop the hospitality platform.
Finance / Purchasing (9 months of internship program during MBA)
Hotel Arts Barcelona - Barcelona, SpainFinance/AccountingFebruary 2006 - October 2006 · 9 months
The Ritz-Carlton Hotel Company, Hotel Arts Barcelona, 5* hotel, 480 rooms Implement the purchasing software “Opera-Fidelio Material Control”; create the data bases for all the outlets of the hotel. Train Heads of departments on the new program, and create new work processes for the hotel operations. Handle purchases, negotiate prices with suppliers, and control inventories.
Becoming an Entrepreneur- MITx
Massachusetts Institute of Technology - Boston, MA, United StatesOctober 2017 - December 2017
Certificate Hotel Real Estate Investments and Asset Management - due 2017
Cornell University - Ithaca, NY, United StatesJune 2017 - September 2017
Estimate the value of a proposed hotel using a variety of methods Structure hotel investments that meet the needs of all parties Evaluate a proposed franchise agreement Know how to analyze management contracts from owners and operators Perform a market study for a particular property Use an income approach to produce an estimate of market value Manage the tools of modern finance to create value Understand the role of public equity and private equity in capital markets Develop a strategic vision for asset management Create asset management plans for a property’s long-term needs Know the role of benchmarking in hotel asset management Utilize industry-standard tools to benchmark expenses and revenues
ESSEC Business School, Hospitality Management programs: MSc in hospitality management or GMBA track Hospitality management (IMHI - AAIMHI) - Paris, FranceAugust 2005 - August 2007
IMHI was founded in 1981 and is situated on the campus of ESSEC, one of France’s most prestigious ‘grandes écoles’ or business schools. ESSEC as a whole is accredited by both AACSB and EQUIS. The IMHI qualification is also certified by the French Professional Qualification Board at Level 1 (equivalent to five years of study at university level). The IMHI MBA provides a thorough education in high level management, the program uniquely combines business school management education with an in-depth understanding of the hospitality sector. The qualification is ideal for ambitious candidates who already have some experience of this professional world and wish to acquire the skills to make rapid progress to high managerial or consultancy positions. IMHI graduates are recognized worldwide. The IMHI program is consistently ranked first among tourism/hospitality post-graduate degrees in France and is seen as Europe’s leading hospitality management program.
Associate Degree of Science,, International Management of Hotel Operations
École hôtelière de Lausanne - Lausanne, SwitzerlandAugust 1999 - June 2002
The Lausanne Hotel School has over a 115 years of expertise in international hospitality training and education. Its alumni global network is very active and represents a key strenght for networking, sharing best practices and travels.
BTS, Undergraduate diploma in Hospitality Management
Ecole Hôtelière d'Avignon - Avignon, FranceSeptember 1996 - July 1998
Bac Technologique hotelier, Hospitality operations
BTS, Undergraduate diploma in Hospitality Management - Avignon, FranceSeptember 1993 - July 1996
EnglishNative or fluent100%
FrenchNative or fluent100%
SpanishNative or fluent100%
- Excellent customerservice
- New business development