Reneil Mapaye

Reneil Mapaye

Telephone Operator at Al Fardan Group / Carlton Downtown Hotel (previously Warwick Hotel Dubai)
Lives in Dubai, United Arab Emirates
over 6 months ago

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Looking forward to a career in an organization where I can use my diverse skills, knowledge and efforts to add value to the organization and enhance my career.

Experience

  • Telephone Operator

    Al Fardan Group / Carlton Downtown Hotel (previously Warwick Hotel Dubai) - Dubai, United Arab Emirates

    Back Office
    February 2014 - Now · 4 years and 10 months

    • Answers incoming calls. • Directs call to guest rooms, staff, or departments through the switchboard or AVAYA system. • Places outgoing calls. • Receives guest messages and deliver the same to the guest. • Logs all wake-up call requests and performs wake-up call services. • Provides information about hotel services to guests. • Understand the telephone operator board or AVAYA switchboard operations. • Provides paging services for hotel guests and employees. • Knows what action to take when an emergency call is required. • Assists in reporting telephone equipment or service complaints and problems. • Trains or assists with training new telephone operators in performance of job duties. • To be fully aware of and adhere of health and safety, fire and bomb threat procedures. • Multitasking abilities will always come in handy, because operator may be asked to do other jobs as well. • Must be polite and courteous while answering the phone. • Open and close telephone functionality on the hotel front office software. • Keep records of calls placed and received by all departments and recording the call charges. • Update directory information on the front office software. • Following telephone etiquette.

Languages

  • English
    Professional working
    60%

Skills

  • Good team member
  • Work well in a team
Connections
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