Reneil Mapaye

Reneil Mapaye

Telephone Operator at Al Fardan Group / Carlton Downtown Hotel (previously Warwick Hotel Dubai)
Lives in Dubai, United Arab Emirates
over 6 months ago

Join Hosco and view Reneil's full profile, it's free !

As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on
Join us

Looking forward to a career in an organization where I can use my diverse skills, knowledge and efforts to add value to the organization and enhance my career.


  • Telephone Operator

    Al Fardan Group / Carlton Downtown Hotel (previously Warwick Hotel Dubai) - Dubai, United Arab Emirates

    Back Office
    February 2014 - Now · 4 years and 10 months

    • Answers incoming calls. • Directs call to guest rooms, staff, or departments through the switchboard or AVAYA system. • Places outgoing calls. • Receives guest messages and deliver the same to the guest. • Logs all wake-up call requests and performs wake-up call services. • Provides information about hotel services to guests. • Understand the telephone operator board or AVAYA switchboard operations. • Provides paging services for hotel guests and employees. • Knows what action to take when an emergency call is required. • Assists in reporting telephone equipment or service complaints and problems. • Trains or assists with training new telephone operators in performance of job duties. • To be fully aware of and adhere of health and safety, fire and bomb threat procedures. • Multitasking abilities will always come in handy, because operator may be asked to do other jobs as well. • Must be polite and courteous while answering the phone. • Open and close telephone functionality on the hotel front office software. • Keep records of calls placed and received by all departments and recording the call charges. • Update directory information on the front office software. • Following telephone etiquette.


  • English
    Professional working


  • Good team member
  • Work well in a team
Mohamed Elashery
Waiter at AT: Al Fanar restaurant&cafe
Oceane Espitalier
Wedding Operations Manager at Dubai World Trade Centre
Gibin Louis
Telephone Operator at Dubai Marine Beach Resort and Spa
View 35 connections
Taj Dubai
Dubai, United Arab Emirates
Other members
Kasun Harsha De
Dubai, United Arab Emirates
Rohit Kumar
Dubai, United Arab Emirates
Krisantus Sutrisno
Jakarta, Indonesia
Dubai, United Arab Emirates
Jana El Khouri
Dubai, United Arab Emirates
View 326821 members