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I am a Post Graduate holder with more than 9 years of successful professional experience including Hospitality, Banking/ Insurance, Telecommunications & BPO Sector.
Credit Supervisor (Credit Manager in Charge)
Sheraton Oman Hotel - Muscat, OmanFinance/AccountingJune 2016 - Now · 2 years and 8 months
Credit Supervisor: • Processing the credit applications, after the verification & credit references. • Establishing credit limits and sending letters to the customer about the status. • Ensure that the credit policy & SOP are following in the property without any deviation. • Follow-up and resolve overdue accounts and vendor invoices until payment received. • Checking and verifying all open paymaster accounts & daily credit limit reports regularly. • Reviewing the credit card charge backs & attending the guest enquires. • Preparing and providing the summary of ageing report required by various department. • Organizing the credit meeting and giving the feedback to the department for strengthen the accounts receivable process. • Reconciling the guest ledger accounts. • Reconciling AR trial balances with general ledger and ensuring the accurate ageing. • To audit City Ledger rebates and forward them to the Director of Finance for review. • Forwarding high balance report to front office and follow up any discrepancies. • Review the bad debts listing monthly for analysis the provision for doubtful debts. • Performing an audit trail for all accounts to ensure proper documentation is in place. Accounts Receivable: • Transfer daily city ledger data from front office system to back office accounts receivable module and verifying the total transfer with city ledger folios. • Reviewing the city ledger folios with supporting documents such as charge slips/ outlet checks, LPOs etc. and follow up if any supporting documents missing. • Prepare invoices and obtain the credit manager signature and sending the original invoices with supporting documents to the respective companies or travel agencies. • Maintaining all files, records & receipts in accordance with policies and procedures. • Verifying the credit card reconciliation report and preparing the credit card commission reconciliation report & collection report for the day after verifying with the bank account. • Posting and allocating all payments in account receivable system on the same day. • Arranging and maintaining the credit card charge slips as per the PCI compliance. • Monitoring and maintaining the support documents of all advance deposits and to balance them to the general ledger at month-end. • Preparing and sending the proforma invoices to the travel agencies or companies via reservation or sales team.
Pay master & General Cashier
Millennium Hotel Sharjah - Sharjah, United Arab EmiratesFinance/AccountingSeptember 2014 - June 2016 · 1 year and 10 months
Paymaster: • Preparation & Analyzing of monthly payroll for all employees. • Preparing and distributing the service charge and processing for salary transfers. • Preparation of Accruals, Payroll Journal vouchers and monthly closing procedures. • Reconciling the employee’s loans, vacation advances and Service charge etc. • Reconciling the monthly payroll and preparing the JV for posting to the General Ledger. • Preparing payroll data for the manning budget as well as payroll financial budget. • Preparing and maintaining up-to-date files with support of all payroll inputs. • Reviewing personal request form, employee’s notifications and staff’s change of status. • Review employee’s time in and time out report & processing of employee’s overtime. • Verification of utilization benefit such as vacation and airfare are properly documented. • Review and forward employee’s request for cash advance, ticket advance & loans. • Processing the vacations, final settlement as per the UAE Law & hotel policy. General Cashier: • Collecting all the cash drop from front office Safe drop box, after counting with the witness, tallying the general cashier report and depositing to bank account. • Preparing the cash over/short report, due back payments & tips for outlet cashiers • Providing the required funds to the department by IOU after the necessary approval. • Reimbursing the employees petty cash after verifying & obtaining the approvals • Providing currency changes to front office & outlet cashiers. • Coordinating with the money exchange companies for the exchange of foreign currencies. • Maintaining the foreign currency exchange rate in the system. • Controlling & monitoring the main cash float and maintain records on a daily basis. • Preparing Journal vouchers for petty cash and cash receipts.
Receiving Clerk & Cost Supporting
Millennium Hotel Sharjah - Sharjah, United Arab EmiratesFinance/AccountingNovember 2013 - August 2014 · 10 months
Receiving Agent: • Checking the quantity, quality and price of the receiving item. • Posting all Invoices on the same day in the system. • Monitoring the price & quantity deviation of the received items. • Submitting all invoices along with the receiving & deviation report to cost controller. • Issuing, updating & monitoring the outgoing records. • Obtain the respective department head approval for all items received. • Maintaining the HACCP Files as per Hotels & Municipality requirements. Cost Controller: • Making the food cost report on daily basis • Pass the transfers for food and beverages Items. • Conducting spot checking & stock updating. • Preparing the month end report & inventory analysis. • Analyze the profit and loss for the outlet basis. • Monitoring & updating the cost of food Items.
State Bank of India Life Insurance - Pathanamthitta, IndiaFinance/AccountingSeptember 2012 - October 2013 · 1 year and 2 months
Operation Associate: • Underwriting the new policies & analyzing the risk for issuing the new policy • Contacting the Insurance agents and policy holders to collect maximum renewals. • Posting the premium amounts into the system after verifying the account details. • Processing the various claims and doing the policy servicing as per company policy. • Handling the various billing queries which policy holder asks.
Sr. Customer Support Officer
TATA Business Support Services Limited - Hyderabad, IndiaFinance/AccountingSeptember 2008 - May 2012 · 3 years and 9 months
Senior. Customer Support Officer: • Handling the billing and other non-technical queries raising by customers. • Checking and resolving all the billing/usage disputes after the verification and analyzing. • Escalating the issues to higher level management if necessary. • Analyzing the team members performance & giving the feedback.
Post Graduate Diploma in Project Management
University of Hyderabad - Hyderabad, IndiaJanuary 2012 - May 2013
Bachelor of Commerce
osmania university - Hyderabad, IndiaJune 2005 - April 2008
MalayalamNative or fluent100%
HindiNative or fluent100%
EnglishNative or fluent100%
- Active Learning
- Active listener
- Collection and Recovery.
- Customer Care
- Ms offfice/Excel
- Pre opening experience
- Problem solving
- Project manager
- Quick adaptability