Ricardo Alves Mendes

Ricardo Alves Mendes

Front Office Trainee at Pestana Hotel Group
Lives in Barreiro, Portugal
over 6 months ago

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I finish my degree in Hotel Management in September of 2018, currently i looking for challenging job in hospitality / leisure sector, namely in revenue management, commercial, sales, or marketing.


  • Front Office Trainee

    Pestana Hotel Group - Lisbon, Portugal

    Front Office reception
    June 2018 - August 2018 · 3 months

    I did a curricular internship in accommodation department at Pousada de Lisboa during 2 months. Here,I had the opportunity to pass for different sections, namely the back office( reservations) and front office( reception and guest relations). Besides this, I did a relevant study about the competitive set of the Pousada, using two distinct aspects: the price, and the number of services, which the hotel can provide to the guests, i analyse this through scatter graphics, giving the possibility to predict the ideal price in the face of our direct competitors.

  • F&B Trainee

    Portobay - Lisbon, Portugal

    F&B other
    July 2017 - August 2017 · 2 months

    I did my first curricular internship in F&B department at PortoBay Liberdade, during 2 months. Where I pass for different functions : Waiter, Barman and Assistant of the F&B director. In the last function i referred i had the opportunity to help the director with the daily work of the department, giving suggestions to improve the revenue ratios, analysing for example the dishes with less profitability( according to the gross operation profit), i also advice the director to improve the counting of the minibar was a bureaucratic procedure and was not efficient, so the implementations of some technological procedures will minimize: human error and the replacement process of the products in minibar.


  • Undergraduate in Hotel Management

    ESHTE Escola Superior de Hotelaria e Turismo do Estoril - Estoril, Portugal

    September 2015 - September 2018


  • Portuguese
    Native or fluent
  • Spanish
    Professional working
  • English
    Professional working
  • French
    Limited working


  • Honesty and loyalty
  • Self-motivated, proactive
  • Stress resistance
  • Teamleader
  • Well organised
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