Join Hosco and view Ricardo's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
A pro-active leader with 8 years’ experience in 5 Star Hotels. I began a career in the Spa industry with a sincere passion for health and wellness. Over the last few years, I enriched myself through learning and development initiatives, never sparing an opportunity to grow professionally. With a self-motivated passion in the industry, I educated myself to develop in the areas of increasing sales, profitability and the understanding of the financials in order to match business needs. Through constant training and excellent mentors, I have built a solid structure for myself to look at venues to cater to the emerging wellness lifestyle and alongside increase profitability, foresee trends for business growth and motivating a team to produce results.
SPA PROJECT DEVELOPER
Groupe OLANO - Biarritz, FranceSpa & WellnessJuly 2018 - Now · 6 months
Managing two different Spa projects from start to finish, in two different Hotels. Determines, monitors, and reviews all project economics, including costs and staffing requirements. Ensure that SPA project objectives and benefits are clearly defined and being executed against. Develop and negotiate contracts with potential clients in order to conclude a successful partnership. Ensure that both Spas meets standards, project schedules budgets and timescales. Providing staff training and support to the Senior Executives.
Spa & Wellness Director
Six Senses Zil Pasyon Seychelles - Victoria, SeychellesSpa & WellnessMay 2017 - May 2018 · 1 year and 1 month
To supervises the day to day operations of the Spa Department. Responsible to maintain quality standards in conformity to the Six Senses brand. Oversee the spa activities to promote the business successfully.
Constance Moofushi Resort Maldives - MaldivesSpa & WellnessJanuary 2015 - January 2017 · 2 years and 1 month
Responsible for the day to day running of the spa, consistently delivering the highest level of service to guests and keeping a skilled loyal team motivated. Responsible for driving sales and to ensure the operations run smoothly, efficiently and profitably.
ASSISTANT SPA DIRECTOR
Jumeirah Dhevanafushi - MaldivesSpa & WellnessJune 2014 - January 2015 · 8 months
Overlooking all operations and responsibilities related with the Spa and reporting directly to the Spa Director. Responsible to overall training of the Spa Therapists to maintain high standards. Acting as a HOD of the Spa, leading alone and in charge of all daily operations since August, 2014 until January, 2015.
SHA Wellness Clinic - Alicante, SpainSpa & WellnessAugust 2012 - April 2014 · 1 year and 9 months
Spa operations and management of a 20 daily Therapists and 20 treatment rooms. Responsible to create and implement all spa SOPs, policies, protocols, customer service from point zero. Recruit and develop a multitasking team. Design and implement Spa menus, protocols reporting, inventory and purchasing strategies. Implement ongoing skills training to ensure service standards were being upheld. Maintained an up-to-date version of the spa procedure manual and ensure compliance.
SHA Wellness Clinic - Alicante, SpainSpa & WellnessJuly 2011 - July 2012 · 1 year and 1 month
Vidago Palace Hotel Golf & Spa - Porto, PortugalSpa & WellnessJuly 2010 - July 2011 · 1 year and 1 month
Aquapura Douro Valley Luxury Spa - Porto, PortugalSpa & WellnessJanuary 2010 - June 2010 · 6 months
Therapist duties (freelance)
CIGA - Porto, PortugalConsultingMay 2008 - June 2010 · 2 years and 2 months
Set a commercial and marketing strategy. Coordinate the implementation of marketing plans, the launching of new products and services and monitor the market and price policy. Responsible for customer portfolio and for the management and business. Team implementing action plans in order to enhance customer service. Preparation, monitoring and training.
HEAD OF COMMERCIAL SECTION
AUCHAN GROUP (JUMBO) - Porto, PortugalCustomer ServiceApril 2006 - April 2008 · 2 years and 1 month
Manage, administer and motivates Section. Regularly conduct meetings. Checking budgets, expenses, professional expenses, revenues and Section activities.
Botaminuto - Porto, PortugalCustomer ServiceOctober 2004 - March 2006 · 1 year and 6 months
Daily management in business areas, such as: Finance, Human Resources, Marketing, Logistics, Trading, Suppliers, Inventory, Internal and External Communication and Customer Service.
Master in Hotel and Restaurant Company Management
Ostelea - School of Tourism and Hospitality - Barcelona, SpainOctober 2017 - Now
Master in Hotel and Restaurant Company Management
PORTUGUESE SCHOOL OF SHIATSU - Vila Real, PortugalJanuary 2008 - January 2009
UTAD - Vila Real, PortugalSeptember 1998 - May 2004
PortugueseNative or fluent100%
EnglishNative or fluent100%
SpanishNative or fluent100%
- Balance Score Card (BSC) / KPI’s
- Budget / Revenue Analysis
- Capex / P&L
- Chinese Medicine
- Customer Service Skils
- Hotels & Resorts
- Marketing Strategy
- Pre opening
- Wellness / Spa
Best Manager of the year 2013 at the SHA Wellness Clinic