Ricardo PI

Ricardo PI

SPA PROJECT DEVELOPER at Groupe OLANO
Lives in Biarritz, France
over 6 months ago

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A pro-active leader with 8 years’ experience in 5 Star Hotels. I began a career in the Spa industry with a sincere passion for health and wellness. Over the last few years, I enriched myself through learning and development initiatives, never sparing an opportunity to grow professionally. With a self-motivated passion in the industry, I educated myself to develop in the areas of increasing sales, profitability and the understanding of the financials in order to match business needs. Through constant training and excellent mentors, I have built a solid structure for myself to look at venues to cater to the emerging wellness lifestyle and alongside increase profitability, foresee trends for business growth and motivating a team to produce results.

Experience

  • SPA PROJECT DEVELOPER

    Groupe OLANO - Biarritz, France

    Spa & Wellness
    July 2018 - Now · 6 months

    Managing two different Spa projects from start to finish, in two different Hotels. Determines, monitors, and reviews all project economics, including costs and staffing requirements. Ensure that SPA project objectives and benefits are clearly defined and being executed against. Develop and negotiate contracts with potential clients in order to conclude a successful partnership. Ensure that both Spas meets standards, project schedules budgets and timescales. Providing staff training and support to the Senior Executives.

  • Spa & Wellness Director

    Six Senses Zil Pasyon Seychelles - Victoria, Seychelles

    Spa & Wellness
    May 2017 - May 2018 · 1 year and 1 month

    To supervises the day to day operations of the Spa Department. Responsible to maintain quality standards in conformity to the Six Senses brand. Oversee the spa activities to promote the business successfully.

  • SPA DIRECTOR

    Constance Moofushi Resort Maldives - Maldives

    Spa & Wellness
    January 2015 - January 2017 · 2 years and 1 month

    Responsible for the day to day running of the spa, consistently delivering the highest level of service to guests and keeping a skilled loyal team motivated. Responsible for driving sales and to ensure the operations run smoothly, efficiently and profitably.

  • ASSISTANT SPA DIRECTOR

    Jumeirah Dhevanafushi - Maldives

    Spa & Wellness
    June 2014 - January 2015 · 8 months

    Overlooking all operations and responsibilities related with the Spa and reporting directly to the Spa Director. Responsible to overall training of the Spa Therapists to maintain high standards. Acting as a HOD of the Spa, leading alone and in charge of all daily operations since August, 2014 until January, 2015.

  • THERAPIST MANAGER

    SHA Wellness Clinic - Alicante, Spain

    Spa & Wellness
    August 2012 - April 2014 · 1 year and 9 months

    Spa operations and management of a 20 daily Therapists and 20 treatment rooms. Responsible to create and implement all spa SOPs, policies, protocols, customer service from point zero. Recruit and develop a multitasking team. Design and implement Spa menus, protocols reporting, inventory and purchasing strategies. Implement ongoing skills training to ensure service standards were being upheld. Maintained an up-to-date version of the spa procedure manual and ensure compliance.

  • THERAPIST

    SHA Wellness Clinic - Alicante, Spain

    Spa & Wellness
    July 2011 - July 2012 · 1 year and 1 month

    Therapist duties.

  • THERAPIST

    Vidago Palace Hotel Golf & Spa - Porto, Portugal

    Spa & Wellness
    July 2010 - July 2011 · 1 year and 1 month

    Therapist duties

  • THERAPIST

    Aquapura Douro Valley Luxury Spa - Porto, Portugal

    Spa & Wellness
    January 2010 - June 2010 · 6 months

    Therapist duties (freelance)

  • COMMERCIAL DIRECTOR

    CIGA - Porto, Portugal

    Consulting
    May 2008 - June 2010 · 2 years and 2 months

    Set a commercial and marketing strategy. Coordinate the implementation of marketing plans, the launching of new products and services and monitor the market and price policy. Responsible for customer portfolio and for the management and business. Team implementing action plans in order to enhance customer service. Preparation, monitoring and training.

  • HEAD OF COMMERCIAL SECTION

    AUCHAN GROUP (JUMBO) - Porto, Portugal

    Customer Service
    April 2006 - April 2008 · 2 years and 1 month

    Manage, administer and motivates Section. Regularly conduct meetings. Checking budgets, expenses, professional expenses, revenues and Section activities.

  • BUSINESS MANAGER

    Botaminuto - Porto, Portugal

    Customer Service
    October 2004 - March 2006 · 1 year and 6 months

    Daily management in business areas, such as: Finance, Human Resources, Marketing, Logistics, Trading, Suppliers, Inventory, Internal and External Communication and Customer Service.

Education

  • Master in Hotel and Restaurant Company Management

    Ostelea - School of Tourism and Hospitality - Barcelona, Spain

    October 2017 - Now

    Master in Hotel and Restaurant Company Management

  • Training

    PORTUGUESE SCHOOL OF SHIATSU - Vila Real, Portugal

    January 2008 - January 2009

    Shiatsu Therapist

  • University

    UTAD - Vila Real, Portugal

    September 1998 - May 2004

    Management Degree

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • French
    Limited working
    40%

Skills

  • Balance Score Card (BSC) / KPI’s
  • Budget / Revenue Analysis
  • Capex / P&L
  • Chinese Medicine
  • Customer Service Skils
  • Hospitality
  • Hotels & Resorts
  • Management
  • Marketing Strategy
  • Pre opening
  • Training
  • Wellness / Spa

Other

  • Award

    Best Manager of the year 2013 at the SHA Wellness Clinic

Connections
Nguyen Linda
Reservations Supervisor at Jumeirah Vittaveli Maldives
MUHAMMAD SAIFUL ISLAM
Senior Executive - Front Office & Reservation at Nazimgarh Garden Resort
Nilanthi Fernando
Retail Store Manager at L'Occitane en Provence Malta
View 7 connections
Following
Hosco
Geneva, Switzerland
Other members
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Bayonne, France
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