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About me
Hello my name is Riccardo Melchionna, I am 22 years old, and I have just graduated at les Roches Marbella
I am a very polite, cheerful and smart young man with many interests and hobbies such as: travelling, sports, sailing, cooking and learning about different cultures.
I really like to work in group as a team to reach the wanted objective, which is really important in the industry.
I would also like to add that I have been raised since kindergarten until the end of the middle years program in an international school, (International School Of Milan ISM) therefore I have always found myself at ease in dealing with people from other countries that had different beliefs, religions and ethnicities.
Experience
2 years
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Cross Training Intern
Ohla Boutique Hotels - Barcelona, Spain
ReceptionJuly 2019 - January 2020 · 7 months- Ensuring the main hall of the hotel is ready for the day. - Answering phone calls and redirecting them to the correct department. - Anticipating guest needs. - Making the rooming to the guest, explaining all the room features (when possible in the language of the guest). - Checking in & out guests with Avalon. - Explaining map of the city with mentions of the most important touristic attractions to visit & assisting the guest to plan the day (buying tickets for them & recommending restaurants). - Ensure guest satisfaction. - Strong attitude in remembering guest’s names and tastes.
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Part-time Waiter
ToscaNino - Milan, Italy
F&B serviceJanuary 2019 - April 2019 · 4 months- Describing the selection of food & beverage menu items to our guests. - Communicating guest orders including any special needs to request to the kitchen, - Anticipating guest needs. - Assisting head waiter. - Ensuring restaurant is ready for service
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Head Waiter
Coworth Park - Dorchester Collection - Ascot, United Kingdom
F&B serviceJuly 2018 - January 2019 · 7 months- Describing the selection of food & beverage menu items to our guests. - Communicating guest orders including any special needs to request to the kitchen, - Anticipating guest needs. - Taking care of special requests made by guests. - Strong attitude in remembering guest’s names and tastes. - Cashier’s closing report. - Ensure guest satisfaction.
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Head Waiter
Fatto Bene - Milan, Italy
F&B serviceOctober 2016 - April 2017 · 7 months- Started as basic waiter, then promoted to cashier and moreover worked as right-hand man of the restaurant’s manager.
Education
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Bachelor in Business and Administration
Les Roches Global Hospitality Education - Crans-Montana, Switzerland
July 2017 - February 2021 -
Italian Maturità (high school diploma) in Human Sciences
Istituto San Secondo, Milan, Italy
September 2011 - June 2016 -
High School Diploma
Istituto San Secondo - Asti, Italy
July 2011 - June 2016High School Diploma in Human Sciences
Languages
5 languages
-
Italian
Native or fluent
-
English
Native or fluent
-
Spanish
Full professional
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French
Limited working
-
Mandarin
Notions
Personal information
Nationalities
-
Italian
Date of birth
April 19th 1997
Driving License
Yes
Skills
6 skills
- Communication
- Customer engagement
- Details attention
- F&B sales
- Good team work
- Good time management
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