Ricky Valera

Ricky Valera

Concierge Agent at Amari Doha
Lives in Doha, Qatar

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About me

• Strong knowledge of the surrounding area and all recreational, hospitality and business related information.
• Outstanding customer service skills and great ability to understand customers' needs.
• Strong decision making ability.
• Possess excellent organizational, communication and selling skills.
• Greatly technically proficient with computer skills.
• Exceptional ability to learn and work on multiple systems.
• In-depth ability to follow instructions and establish procedures.
• Profound ability to be proactively accessible and responsive to all customers, using a variety of methods, including physical availability on the floor, bulletin boards, and demonstrations.
• Superior spelling skills and ability to perform simple math operations (addition, subtraction, multiplication, and division).
• Uncommon ability to take a creative and analytical approach to problem-solving.
• Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership.
• Deep understanding of department operations.
• Complete awareness of hotel trends and industry trends.
• Great knowledge in the use of security systems.
• Huge knowledge of hotel services, local events and venues and transportation options.



COMPETENCY

• Working knowledge and experience in and computer operations of windows MS Excel, power point and Microsoft Outlook.
• Experience in MICROS FIDELIO (v6.2)
• Knowledge in OPERA System
• Experience in SYSCOM (Hotel System Operation)
• Credit Card, Dollars and Bank Transfer Operations
• Credit Card and Money Counterfeit Detection
• Efficient with high costumers service attitude and ready to go extra smile, hardworking, fast learner and easy to deal with
• Well developed and effective communication skills
• 20 years work experience in the hotel Industry

Experience

25 years and 6 months

  • Concierge Agent

    Amari Doha - Doha, Qatar

    Concierge
    December 2013 - Now · 10 years and 4 months

    Job Responsibilities: • Answer telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly. • Display a warm friendly, professional greeting to all who enter the Hotel. • Maintain a log book in a professional and informative manner. • Train and handle emergency situations in a calm and efficient manner. • Handle customer and tenant requests for information and services. • Responsible for the safety of all customers and minimize the potential for fire and accidents. • Ensure that the location adheres to the legal, safety, health, fire, and sanitation codes by carrying out the site 19s fire, safety, and disaster plans. • Market the project and coordinate guests, tenants, and visitors 19 needs. • Put customer service first. • Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individuals 19 needs and rights. • Maintain a file on Community services including transportation sources, accommodat

  • Bellman

    Beaches Turks and Caicos Island - Caicos Islands, Turks and Caicos Islands

    Porter
    April 2010 - July 2012 · 2 years and 4 months

    Job Responsibilities: • Answer the guest inquiries regarding the area and hotel services and facilities. • Carry luggage for guest, escort incoming guest to their rooms. • Receive and deliver items for guest, handle guest complain and request and maintain luggage storage area. • Offer information regarding points of interest, assist guest with special needs

  • Fron Office Assistant

    Legend Int’l Resort Limited - Olongapo, Philippines

    Administration
    February 2002 - February 2010 · 8 years and 1 month

    Job Responsibilities: • Greet guests and patrons as they arrive • Ask if guests have a prior booking • Manage the registration process • Ask for identification and ensure that the provided credentials are accurate • Handle guest check-ins and check-outs appropriately • Operate hotel switchboard, take calls and provide information and transfer calls • Manage accurate accounting of all rooms • Provide guests with room keys and call for bellboys • Take reservations over the telephone, through emails and in person • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions • Refer guests to appropriate departments to resolve complaints or provide suggestions • Compute bills and take payments • Provide guests with directions around the hotel • Contact housekeeping and maintenance departments when a problem is reported • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them • Balance cash at the end of the shift

  • Bellman

    Legend Int’l Resort Limited - Olongapo, Philippines

    Porter
    May 1997 - January 2002 · 4 years and 9 months

    Job Responsibilities: • Assist guest upon their arrival or departure from the hotel • Give them the best service to accommodate their comport and satisfaction • Deliver parcels, message, newspapers and other document to guest room and offices • Perform the duty valet parking

Education

  • Ama College - Olongapo, Philippines

    June 1998 - April 2000

    Computer Technician

Languages

1 language

  • English

    Full professional

Personal information

Nationalities

  • Philippine

Date of birth

June 10th 1975

Skills

1 skill

  • Guest Service
Connections
Nicole Tomamichel
Front Office Trainee at Hilton Frankfurt Airport
GIANCARLO PASTORE
Amministratore at CIPAS TM
Krisantus Sutrisno
People and Culture Coordinator at Four Seasons Hotels and Resorts
View 10 connections
Following
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London, United Kingdom
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Other members
Tapas Sodha
Doha, Qatar
Bryan Tambis
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Igor Daloiso
Malé, Maldives
View more
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