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About me
• Strong knowledge of the surrounding area and all recreational, hospitality and business related information.
• Outstanding customer service skills and great ability to understand customers' needs.
• Strong decision making ability.
• Possess excellent organizational, communication and selling skills.
• Greatly technically proficient with computer skills.
• Exceptional ability to learn and work on multiple systems.
• In-depth ability to follow instructions and establish procedures.
• Profound ability to be proactively accessible and responsive to all customers, using a variety of methods, including physical availability on the floor, bulletin boards, and demonstrations.
• Superior spelling skills and ability to perform simple math operations (addition, subtraction, multiplication, and division).
• Uncommon ability to take a creative and analytical approach to problem-solving.
• Excellent interpersonal skills and ability to communicate effectively with customers, other team members and leadership.
• Deep understanding of department operations.
• Complete awareness of hotel trends and industry trends.
• Great knowledge in the use of security systems.
• Huge knowledge of hotel services, local events and venues and transportation options.
COMPETENCY
• Working knowledge and experience in and computer operations of windows MS Excel, power point and Microsoft Outlook.
• Experience in MICROS FIDELIO (v6.2)
• Knowledge in OPERA System
• Experience in SYSCOM (Hotel System Operation)
• Credit Card, Dollars and Bank Transfer Operations
• Credit Card and Money Counterfeit Detection
• Efficient with high costumers service attitude and ready to go extra smile, hardworking, fast learner and easy to deal with
• Well developed and effective communication skills
• 20 years work experience in the hotel Industry
Experience
25 years and 6 months
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Concierge Agent
Amari Doha - Doha, Qatar
ConciergeDecember 2013 - Now · 10 years and 4 monthsJob Responsibilities: • Answer telephone in friendly, professional manner, handle telephone messages accurately, completely, and promptly. • Display a warm friendly, professional greeting to all who enter the Hotel. • Maintain a log book in a professional and informative manner. • Train and handle emergency situations in a calm and efficient manner. • Handle customer and tenant requests for information and services. • Responsible for the safety of all customers and minimize the potential for fire and accidents. • Ensure that the location adheres to the legal, safety, health, fire, and sanitation codes by carrying out the site 19s fire, safety, and disaster plans. • Market the project and coordinate guests, tenants, and visitors 19 needs. • Put customer service first. • Ensure that customers receive the highest quality of service in a caring and compassionate atmosphere and recognize individuals 19 needs and rights. • Maintain a file on Community services including transportation sources, accommodat
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Bellman
Beaches Turks and Caicos Island - Caicos Islands, Turks and Caicos Islands
PorterApril 2010 - July 2012 · 2 years and 4 monthsJob Responsibilities: • Answer the guest inquiries regarding the area and hotel services and facilities. • Carry luggage for guest, escort incoming guest to their rooms. • Receive and deliver items for guest, handle guest complain and request and maintain luggage storage area. • Offer information regarding points of interest, assist guest with special needs
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Fron Office Assistant
Legend Int’l Resort Limited - Olongapo, Philippines
AdministrationFebruary 2002 - February 2010 · 8 years and 1 monthJob Responsibilities: • Greet guests and patrons as they arrive • Ask if guests have a prior booking • Manage the registration process • Ask for identification and ensure that the provided credentials are accurate • Handle guest check-ins and check-outs appropriately • Operate hotel switchboard, take calls and provide information and transfer calls • Manage accurate accounting of all rooms • Provide guests with room keys and call for bellboys • Take reservations over the telephone, through emails and in person • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions • Refer guests to appropriate departments to resolve complaints or provide suggestions • Compute bills and take payments • Provide guests with directions around the hotel • Contact housekeeping and maintenance departments when a problem is reported • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them • Balance cash at the end of the shift
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Bellman
Legend Int’l Resort Limited - Olongapo, Philippines
PorterMay 1997 - January 2002 · 4 years and 9 monthsJob Responsibilities: • Assist guest upon their arrival or departure from the hotel • Give them the best service to accommodate their comport and satisfaction • Deliver parcels, message, newspapers and other document to guest room and offices • Perform the duty valet parking
Education
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Ama College - Olongapo, Philippines
June 1998 - April 2000Computer Technician
Languages
1 language
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English
Full professional
Personal information
Nationalities
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Philippine
Date of birth
June 10th 1975
Skills
1 skill
- Guest Service
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