Rideema Talpade

Rideema Talpade

HR Generlist at Talent Bay
Lives in Mumbai, India
over 6 months ago

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Results-driven, professional hotelier, aspiring to acquire more knowledge and hands-on exposure within the hospitality industry. Constantly applying my current familiarity and expertise of the industry to benefit both my employer as well as colleagues. Having worked with a multitude of nationalities around city across the globe, I am keen on constantly embracing change as well benefiting from it by facing challenges head-on.

Experience

  • HR Generlist

    Talent Bay - Mumbai, India

    Human Resources
    December 2017 - Now · 1 year and 2 months

  • Full-time Management Trainee

    IHG - InterContinental Hotels Group - Miami, FL, United States

    Rooms division
    November 2016 - November 2017 · 1 year and 1 month

    Front Desk Agent • Responsible for checking in and checking out guests in a friendly and professional manner, approximately 60 – 65 on our busiest day. • Consult guests with our 24-hour shuttle service to the Miami Airport to enhance their experience. • Organize airport crew schedule to the hotel schedule. Block and advise about the rooms that are for the airport crew • Listen and assist with guest situations such as having problems with reservation, housekeeping, and more by utilizing entrepreneurship skills and management when needed. • Block and prepare packets for our groups that come in the hotel. Around 6 groups per month that we organize. Front Desk Supervisor • Take payment for all prepaid reservations before the guest checks in. • Block all of our IHG Members in the correct room type and if available give higher members complimentary upgrades to our executive rooms. • Assist and Train any of our employees in how to do their work effective if needed. • Block and create packets for any groups that will be staying with us, so that our check in with them is more effective. Night Audit Sales & Reservations Associate • Work with Delphi in assistant with making bookings and making BEO for future meetings in the hotel. • Check third party websites to create or cancel guest reservations. Keep in constant contact to see if any changes are made. • Create rooming list for groups and airline crews for the days that they are arriving to the hotel to have a reservation available to them. • Make new reservations for guest and assist them with method of payments or direct billing.

Education

Languages

  • English
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%
  • Marathi
    Native or fluent
    100%
  • French
    Limited working
    40%
  • Spanish
    Limited working
    40%

Skills

  • Delphi
  • Excellent guest relation
  • Frontoffice
  • Front Office supervisory
  • Great customer service
  • Night audit
  • Nuvola
  • Office administration
  • PMS OPERA
  • Reservations
  • Sales
  • Team mangement
  • Web Content Management
Connections
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
Krisantus Sutrisno
Intern at Four Seasons Hotel
View 70 connections
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