Rishant Dubey

Rishant Dubey

Operation Manager at Kesar Hotel and Kaveri Restaurant
Lives in Bangkok, Thailand

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About me

High‐performing, strategic‐thinking professional with more than 5 years of  experience in 
managing multiple properties under same owner ( Grand Inn Hotel and Grass Suites Hotel as Sales and Marketing executive and Sales and reservation manager) and Operation Manager at Kesar Hotel and Kaveri Restaurant,Gujrat. Highly skilled in tracking details, communicating deadlines, and
following‐up with internal and external partners to ensure on‐time completion within budget, yet flexible to multitask when necessary. Highly experienced Customer Service professional. Able to handle a high volume of customer arrivals and requests, in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Enjoys learning new programs and processes.A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skill. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Experience

5 years and 4 months

  • Operation Manager

    Kesar Hotel and Kaveri Restaurant - Ahmedabad, India

    Administration & General
    April 2018 - December 2018 · 9 months

    - Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. - Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase. - Monitor the co-ordination between all departments for smooth & efficient operations. - Assessing and reviewing customer satisfaction and service recovery process. - Meet all dept. heads to review & train the staff to upkeep the human capital. - Identifying staff learning needs and assisting with development - Providing timely and constructive feedback to all direct reports as and when required either formally or informally. - Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation. - Be on available on call 24 hours a day to resolve any urgent problems on emergencies. - Responsible for the overall management of the operation of the hotel. - Any other duties assigned

  • Sales and Reservation Manager

    Villa H - Phuket, Thailand

    Revenue Management
    July 2016 - February 2018 · 1 year and 8 months

    Managed all villa aspects including; marketing, reservations, guest relations, accounts, sales, common area,and staff.

  • Reservation Manager

    Villa Nevaeh - Phuket, Thailand

    Reservations
    February 2016 - February 2018 · 2 years and 1 month

    Managed all villa aspects including; marketing, reservations, guest relations, accounts, sales, common area,and staff.

  • Sales and Revenue Manager

    Grand Inn Hotel - Bangkok, Thailand

    Sales & Marketing
    August 2013 - February 2018 · 4 years and 7 months

    - Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. -Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts -Create and develop pricing strategies in conjunction with the individuality of each hotel. - to achieve the maximum possible occupancy and average room rate to meet forecasted and budgeted figures of property. Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies. - Solving complaints from clients in regard to reservations and take immediate remedy action. - Having Knowledge of hotel's and policies regarding reservations, discounts and detailed procedures in handling local and overseas room bookings. - Interfacing with overseas agents for new bookings. -

  • Sales and Reservation Manager

    Grass Suites Thonglor - Bangkok, Thailand

    Reservations
    August 2013 - July 2015 · 2 years

    - Controlling room availability. - Supervises staff to efficiently carry out their routine work. - Being responsible for all kinds of room reservations. - Coordinating with Sales Office on all types of groups and group tour reservation. - Preparing reports and other documents i.e. Room Reservation Weekly Forecast,weekly revenue forecast, Rev-par And ARR. - Control reservation communication costs. - Making decision on acceptance or non-acceptance of reservations with or without conditions on facsimiles or emails. - supervises and prepare Room Reservation Weekly forecast. - Responsible for assessing, analyzing and pricing group business strategies. - Handles daily correspondence. Responds to inquires and makes reservations as needed - Willing to undertake any reasonable request made by management in any other areas of the house. - Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website. - Configuring rates on the hotels property management

Education

  • Bachelor

    Assumption University of Thailand - Hospitality and Tourism Management - Bangkok, Thailand

    November 2008 - September 2012

Languages

3 languages

  • Hindi

    Native or fluent

  • English

    Native or fluent

  • Thai

    Limited working

Personal information

Nationalities

  • Indian

Date of birth

September 25th 1991

Skills

8 skills

  • CMS
  • Extranets management
  • hotel2thailand
  • interpersonal skill, MS
  • Ms. Office Applications
  • pelican
  • Revenue Management
  • Siteminder
Connections
Sean Ralph
Chef de rang at Osteria Cavalli
Calvin Susanto
F&B Associate chez The Doyle Collection
Lorena Tapia Arroyo
Reservations Sales Agent at Avenida Palace Hote
View 21 connections
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