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Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success
Outgoing with strong and effective organisational and communication skills. Good team player and able to use own initiative to achieve company objectives. Excellent in computer skills. Versatile and learns new tasks/skills quickly.
Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment. Thorough the knowledge of current manufacturing practices, and a clear vision to accomplish the company goals.
Front Office Supervisor
Dusit Thani Maldives - North Province, MaldivesFront Office conciergeSeptember 2018 - Now · 4 months
Front Office Supervisor
The Sun Siyam Iru Fushi - North Province, MaldivesFront Office conciergeJuly 2018 - September 2018 · 3 months
Front Office Team Leader
Atmosphere Hotels and Resorts - Atmosphere Kanifushi Maldives, MaldivesFront Office receptionJune 2015 - April 2018 · 2 years and 11 months
Guest Relations Officer
Atmosphere Hotels and Resorts - Atmosphere Kanifushi Maldives, MaldivesFront Office conciergeOctober 2013 - June 2015 · 1 year and 9 months
Front Desk & Guest Transfer Agent
Kanuhura Maldives - North Province, MaldivesFront Office receptionOctober 2011 - October 2013 · 2 years and 1 month
Job and responsibility: Welcoming guests by greeting answering questions, responding to requests. Promoting all hotel services, products, and special promotional offers, pricings as well as VIP and special events up to date and relevant. Registering guests by obtaining or confirming room requirements, verifying pre-registration assigned rooms, obtaining information and signatures, issuing guest room key. Establishing credit by verifying credit cards or obtaining cash. Directing guests to room by showing location on map and escort guest to their villa. Conveying information to guests by receiving and transmitting messages, mail, facsimiles, packages etc. Providing concierge duties to guests by answering inquiries regarding the hotel and other services guests may require such as entertainment, business, shopping and travel. Maintaining records by entering room and guest account data. Collecting revenue by entering services and charges, computing bill, obtaining payment. Making hotel and other reservation by entering or telephoning requirements, checking availability, confirming requirements. Securing guests valuable by processing lost and found. Contributes to team effort by accomplishing related results as needed. Preparing the Bed tax according to guest arrivals. Preparing the Daily Arrival Back to Back rooms, Room moves and 12noon checkout guests on the System Checking room allocations for the upcoming arrivals. Preparing all reports in daily required for Management. Resolving guest complaints and ensuring overall guest satisfaction. Compiling reports relevant to guest accounts receipts and Vouchers both manually and electronically. Taking bookings of Function and Excursion and Restaurants upon guest requests. Driving the resort buggies as per standard and guest request. Additional Experiences: Preparing the Pay Master accounts for the 12noon Checkout guest and others when needed. Trained the new employees in Front Desk and Standard operating procedures for attractions. Maintain the Pay Master accounts day by day. Preparing the room allocations (Room Plan) for the Upcoming arrivals. Lead the Front Desk Team and involving the Daily Operations. Attending the Front Office Daily Briefing. Do the Checking for the Arrival Guest and Escort to their Villas. Booking the Day use rooms in Airport Hotel and in Male’ Hotels for the Departure guest upon request. Double check the room rates and current offers. Preparing the Store Request of the Front Office. Job and responsibility Of Resort Agent: Preparing the Arrivals and Departures guest reservations together with Reservation Updating the Daily Arrival and Departures guest reservations and Send the request to Trans Maldivian Airways Company in daily basis. Double Check the Arrivals and Departure guest reservation through (Trans Maldivian Airways) online system. Sending the Staff transfer list to Trans Maldivian Airways according to Human Resources requests. Arranging the Seaplane transfers according to guest’s international flights and according to guest request Booking the Charter Flights according to Hotel and Guest request. Preparing the Manifest for the Departure flights. Preparing the Transfer List for the Next day and Send it by mail to all Departments. Achievement from Kanuhura Maldives Promoted as a Telephone Operator Promoted as a Receptionist Acting as a Transfer Coordinator Acting as a Shift Leader
Kanuhura Maldives - North Province, MaldivesFront Office conciergeFebruary 2011 - October 2011 · 9 months
Tasks and responsibilities: Handling and ensuring that all incoming calls, in house calls, routing calls from departments and guests, local calls, trunk calls, and long distance calls are handled in an efficient and courteous manner as per resort standards. Delivering wake - up calls according to guest request and as per company standard. Preparing the VIP In-house, Departures and Arrivals lists together with picture on daily basis. Preparing Welcome letters for the upcoming arrivals, and preparing Departure letters on the day prior to guest departure. Training new hire and motivating team members to minimize team turnover. Maintaining strong inter-departmental relations and communication to achieve and effective communication flow and completion of assigned tasks. Participating in innovating services and creation of new services to anticipate guest’s needs. Handling guest complaints prudentially and solving them following the resort’s policy & procedure on service recovery. Preparing the Booking Confirmation Letters (Sunset Cruise, Sunset Fishing, Island Hopping, Snorkeling and Restaurants Bookings) for the Guest in daily basis. Taking bookings of Functions, Excursions and Restaurants and others requests.
Kanuhura Maldives - North Province, MaldivesFront Office porterMay 2009 - February 2011 · 1 year and 10 months
Tasks and responsibilities: Warmly welcoming guests, answering questions and effectively responding to requests. Delivering the guest luggage upon arrival and collecting luggage for departure. Accompanying guests on excursions as a guide (Sunset Cruise, Sunset Fishing, Island Hopping, Snorkeling, etc.). Safely driving buggies upon guest requests.
EnglishNative or fluent100%
- Complaints Handling
- Experience in 5* hotels
- Front Office
- Front Office Managment
- Front Office supervisory
- Handling cash
- Handling guest
- Hiring, training staff
- Opera PMS
- Rooms operations
- Team coach
- Team Management