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About me
Quality assurance professional with over 9 years of hospitality experience and proven history of achieving results through the conduction of internal audits, implementation of corrective actions and innovative procedures providing accurate documentation of statistical reports and ensuring overall compliance. Expert at streamlining operations, increasing efficiency and improving overall quality of services
Energetic, dedicated, reliable, high attention to details and analytical skills with a lot of initiatives and great passion for service excellence. Successful with working with people from multiple cultures.
Over the years, I have realized that nothing satisfies me more than meeting new people, developing meaningful relationships, solving problems and contributing to the overall growth of a company.
Experience
14 years and 7 months
-
Personal Assistant to General Manager
Address Hotels & Resorts - Dubai, United Arab Emirates
Secretary / Executive AssistantDecember 2018 - Now · 5 years and 4 months -
Training & Quality Executive
The H Dubai - Dubai, United Arab Emirates
AdministrationSeptember 2015 - October 2018 · 3 years and 2 months -
Raffles Service Supervisor
Raffles Dubai - Dubai, United Arab Emirates
Guest RelationsJune 2014 - May 2015 · 1 year -
Business Center Agent
Raffles Dubai - Dubai, United Arab Emirates
Front Office receptionJanuary 2014 - May 2014 · 5 months -
Raffles Service Agent
Raffles & Fairmont Makati - Makati, Philippines
Telephone OperatorOctober 2012 - January 2014 · 1 year and 4 months -
Guest Service Center Agent
New World Makati Hotel - Makati, Philippines
Guest RelationsMarch 2010 - October 2012 · 2 years and 9 months -
Front Office Agent
City Garden Makati - Makati, Philippines
ReceptionMay 2009 - March 2010 · 11 months
Education
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Hotel and Restaurant Management
University of Santo Tomas [ THE-ICE ] - Manila, Philippines
June 2005 - March 2009
Languages
1 language
-
English
Native or fluent
Personal information
Nationalities
-
Philippine
Skills
3 skills
- Internal Audit
- Online reputation
- Quality Management
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