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Quality assurance professional with over 9 years of hospitality experience and proven history of achieving results through the conduction of internal audits, implementation of corrective actions and innovative procedures providing accurate documentation of statistical reports and ensuring overall compliance. Expert at streamlining operations, increasing efficiency and improving overall quality of services
Energetic, dedicated, reliable, high attention to details and analytical skills with a lot of initiatives and great passion for service excellence. Successful with working with people from multiple cultures.
Over the years, I have realized that nothing satisfies me more than meeting new people, developing meaningful relationships, solving problems and contributing to the overall growth of a company.
10 years and 5 months
Personal Assistant to General Manager
Address Hotels & Resorts - Dubai, United Arab EmiratesAdministration & GeneralDecember 2018 - Now · 1 year and 2 months
Training & Quality Executive
The H Dubai - Dubai, United Arab EmiratesAdministration & GeneralSeptember 2015 - October 2018 · 3 years and 2 months
Raffles Service Supervisor
Raffles Dubai - Dubai, United Arab EmiratesCustomer ServiceJune 2014 - May 2015 · 1 year
Business Center Agent
Raffles Dubai - Dubai, United Arab EmiratesFront Office receptionJanuary 2014 - May 2014 · 5 months
Raffles Service Agent
Raffles & Fairmont Makati - Makati, PhilippinesCustomer ServiceOctober 2012 - January 2014 · 1 year and 4 months
Guest Service Center Agent
New World Makati Hotel - Makati, PhilippinesCustomer ServiceMarch 2010 - October 2012 · 2 years and 9 months
Front Office Agent
City Garden Makati - Makati, PhilippinesFront Office receptionMay 2009 - March 2010 · 11 months
Hotel and Restaurant Management
University of Santo Tomas - Hospitality and Tourism Management - Manila, PhilippinesJune 2005 - March 2009
Native or fluent
- Internal Audit
- Online reputation
- Quality Management