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Vindega - Porto, PortugalF&B serviceJune 2017 - Now · 1 year and 6 months
• Implement new company policies and procedures by developing plans and instructing staff • Provide direction to staff to achieve restaurant goals • Review operations and staff to identify any problems, concerns, and opportunities for improvement. • Managing contacts with customers and suppliers • Meet food quality, safety, and cleanliness standards • Create and implement marketing strategies • Create and implement sales strategies • Substitute manager in off days
Los Monteros Marbella Hotel & Spa - Marbella, SpainGuest RelationsSeptember 2016 - January 2017 · 5 months
Guest relations: • Welcoming guest, make sure their stay is pleasant and keep contact after check out. Maintain good relationship with clients. • Handling complains and concerns, solving problems, • Provide all type of information, hotel, city, attractions Hostess: • Welcome customers and guide them • Maintain organized front of the house environment • Help events team Spa Receptionist: • Cashiering • Administrative and clerical duties • Taking care of the venue when superiors are missing • Opening, distributing email • Make marketing strategies for maximization of revenue.
Les Roches Marbella International School of Hotel Management [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Marbella, SpainJanuary 2014 - October 2017
PortugueseNative or fluent100%