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About me
Hospitality student with 4 years of experience throughout different kinds of departments in the sector. Out-going, creative, self-motivational and challenge seeker. I am proficient at adapting to different departments and environments. Have a Bachelor Business Administration in Global Hospitality Management with Entrepreneurship Specialization.
Experience
1 year and 5 months
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Cross training in Events, Reservations, Revenue, Sales
Pestana Hotel Group Europe - São Luís, Brazil
ReservationsDecember 2017 - May 2018 · 6 monthsEvents Assistant: Check and respond to e-mails constantly. Meeting customers to show the spaces available for events also providing all information necessary for achievement of the same. Check availability and all information for drawing up a budgets and send out contracts. Conferee with F&B department to make sure everything is sorted out for the event as the guest desire. After submission of the proposal, call client to make sure everything is right as he wished, clarify any doubts, accompanying the deadlines. During event, serve the customer in any request and do a follow up after the event. Reservations Assistant: Answer incoming calls and assist with reservations, confirmations, room requests, and questions. Familiarity with all day-to-day routine hotel practices, including billing transactions and credit and debit card procedures. Assisting guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction. Check availability to flex room rates. Sales & Revenue Assistant: Prepared daily pick up numbers, provided groups with rooming lists, navigated inquiry calls to Managers depending on market assignment. Prepare proposals, agreements, room block/ catering contracts, and sales reports. Maintain a healthy relationship and promote the facilities of the Hotel to new and existing customers through a proactive approach. Attend network and promotional events to develop and maintain contact with existing and potential clients Telemarketing with recurrent and possible future guests. Verify daily the occupation in order to fluctuate our rates. Negotiate with OTAs.
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Restaurant Assistant Manager
Vindega - Porto, Portugal
F&B ManagementJune 2017 - December 2017 · 7 monthsRestaurant Assistant Manager: Implement new company policies and procedures by developing plans and instructing staff Provide direction to staff to achieve restaurant goals Review operations and staff to identify any problems, concerns, and opportunities for improvement. Managing contacts with customers and suppliers Meet food quality, safety, and cleanliness standards Create and implement marketing strategies Create and implement sales strategies Substitute manager in off days
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Guest Relations - Cross training
Los Monteros Marbella Hotel & Spa - Marbella, Spain
Guest RelationsSeptember 2016 - January 2017 · 5 monthsGuest relations: Welcoming guest, make sure their stay is pleasant and keep contact after check out. Maintain good relationship with clients. Handling complains and concerns, solving problems, Provide all type of information, hotel, city, attractions Hostess: Welcome customers and guide them Maintain organized front of the house environment Help events team Spa Receptionist: Cashiering Administrative and clerical duties Taking care of the venue when superiors are missing Opening, distributing email Make marketing strategies for maximization of venue.
Education
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Bachelor of Business Administration (B.B.A.)
Les Roches Marbella International School of Hotel Management - Marbella, Spain
January 2014 - May 2018Practical Subjects • Hotel Operations I (Service Techniques, Food & Beverage, Rooms Division, Housekeeping) • Hotel Operations II (Kitchen Operations ranging from “modern free flow concept” to a la carte, “fast food” and “classical banquet” production, Pastry & Bakery Operations) •Hotel Operations III (Managerial Operations, learn to supervise the previous year students and run managerial operations, with full supervisor and managerial functions)
Languages
5 languages
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Portuguese
Native or fluent
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English
Full professional
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Spanish
Professional working
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French
Notions
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Italian
Notions
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