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Am a hardworking, ambitious, team player, progressive, diligent, respectful person, always willing to make the extra effort to address any work related issues. Possess good organizational, analytical, interpersonal communication and presentation skills.
Jokas Hotel Kampala - Kampala, UgandaHousekeepingJanuary 2015 - January 2018 · 3 years and 1 month
• Conducting morning and evening briefing before and after every shift. • Assigning Rooms to all the staff depending on arrivals and checkout • Allocation of working equipment like gloves chemicals blooms, vacuum. • Handling all guest complain regarding housekeeping services. • Ensuring all VIP rooms are given priority before arrival and during their stay until they checkout • Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures • Report unusual behavior/activities on floors to Housekeeping Manager • Ensuring guests' requests are promptly and courteously met • Complying with hotel's health, safety and hygiene policies • Attend meetings and training sessions as required • Training new staff about hotel policies and how to do use the chemicals well. • Coordinating with front office regarding available clean rooms for check-in.
senior room attendant
Silver springs Hotel Kampala - Kampala, UgandaHousekeepingJanuary 2013 - January 2015 · 2 years and 1 month
Handle all VIP arrival rooms according to five star standards Ensuring that all VIP amenities are placed in time and professionally manner Checking all facilities in the rooms are working and are in good condition like TV, air condition, minibar and room lights. Briefing all team members about all VIP arrivals and long staying guest. Ensuring that turndown is done on time and professionally. Making sure that all linen are free of stains as per five star standard. Placing all required amenities in all arrivals like water, soap tooth paste writing pads and pens. Ensuring that all diet linen is collected from the floors and submitted to the laundry
Silver springs Hotel Kampala - Kampala, UgandaHousekeepingJanuary 2010 - January 2013 · 3 years and 1 month
Empty trash containers and recycling bins. Remove all dirty terry and replace with clean par to designated layout. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. Replace dirty bed linen and make up bed with clean linen. Realign furniture to floor plan. Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside. Check under bed(s), chairs and sofa for debris and remove if present. Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance. Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones. Inspect condition of amenities in desk, drawers and guest service Directory, replace designates amounts at proper locations in room. Vacuum throughout entire room and spray room with deodorizer. Update status of rooms cleaned on assignment sheet
Diploma in Hotel management
YMCA - Mumbai, IndiaJanuary 2006 - December 2008
Front office,foods and services,production and housekeeping
- A team player
- Good customer service
- Very good communication
Name NEMEYE RITAH
Other Name UWIHOREYE
Language English, Swahili and Kinyarwanda
Passport No B0843854
Visa status Visit Visa