Riya Mondal

Riya Mondal

Guest Relations Executive at 51 Buckingham Gate Taj Suites and Residences
Lives in London, United Kingdom
over 6 months ago

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MSc Graduate in International Hospitality Events and Tourism Management. Former Guest Relations Executive at five star Taj 51 Buckingham Gate Suites and Residences. Currently working as Revenue and Reservation Executive at Taj London.Experience of hotel reception and guest services. Exemplary communication skills, fluent in; English, Hindi and Bengali. Developed my customer service abilities in F&B and hotel industry. Confident with IT. Looking for new opportunities (full time and graduate level).Open to Relocation .

Experience

  • Sales and Reservation

    Taj 51 Buckingham Gate Suites & Residences and St. James’ Court, A Taj Hotel - London, United Kingdom

    Reservations
    October 2018 - Now · 4 months

  • Guest Relations Executive

    51 Buckingham Gate Taj Suites and Residences - London, United Kingdom

    Front Office reception
    September 2017 - Now · 1 year and 5 months

  • F&B Executive

    Greene King - Oxford, United Kingdom

    F&B service
    September 2016 - February 2017 · 6 months

  • Student Coordinator

    University of Calcutta - Kolkata, India

    Management
    December 2012 - June 2015 · 2 years and 7 months

Education

  • Msc Hospitality Events and Tourism Management

    Oxford Brookes University - Hospitality and Tourism Management - Oxford, United Kingdom

    April 2016 - September 2018

  • IELTS

    British council - Dubai, United Arab Emirates

    December 2015 - March 2016

  • Business and Communication English

    British Council - India

    April 2015 - January 2016

  • Journalism and Mass Communication (B.A)

    University of Calcutta

    February 2012 - June 2015

Languages

  • English
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%
  • Bengali
    Native or fluent
    100%

Skills

  • Communication
  • Confident
  • Front Office
  • Front Office Management
  • MS Excel
  • PMS OPERA
  • Strong Team Player
Connections
Waqas Javaid
Senior Accountant at Dicotech Qatar WLL
Sandra Sirbu
Senior Receptionist at Firmdale Hotels
Malin Borjesson
Assistant Reception Manager at Park Plaza Westminster Bridge
View 6 connections
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