Robert Dokler

Robert Dokler

Food and Beverage Manager at Jumeirah Lowndes Hotel - Jumeirah Group
Lives in London, United Kingdom

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About me

Experienced professional with a demonstrated history of working in the hospitality industry. Skilled in Food & Beverage, Hotel Management, Hospitality Industry, Event Management, and Wine Tasting. Strong operations professional with a Bachelor of Arts in Tourism and Hotel Management focused in Major in Hospitality Management.

Experience

5 years and 3 months

  • Food and Beverage Manager

    Jumeirah Lowndes Hotel - Jumeirah Group - London, United Kingdom

    F&B other
    December 2018 - August 2019 · 9 months

    • Leading the F&B Department team with high focuses of upgrading the service standard to luxury level and HEART of Jumeirah Standards of Service. • Creating a plan for future training and staff development. • Generating the Sales & Marketing plan supported by development of creative products and initiatives (Sales Channels, Social Media, Offers, Conceptualising of Room Service…). • Updating the Sequence of Service Standards and raising staff awareness of its importance. Service Standard Upgrade Brand Awareness S&M Calendar Training Plan Conceptualising the RS Sequence of Service

  • Restaurant Manager

    Dukes Hotel - London, United Kingdom

    F&B other
    April 2017 - August 2018 · 1 year and 5 months

    New Opening • Actively involved in restaurant procedures (recruitment and teambuilding, planning, standard development and upgrade, sales, PR and marketing, etc.). • Due to the slow-starting performance, I raised the initiative and executed the change of restaurant concept respecting the brand guidelines, market research and its demands. • Managing the outlet with taking on the responsibilities beyond my department, within the full F&B operations with an income generation of over £2.8m. • Taking the responsibility for the business performance of the restaurant by setting the budgets and agreeing on them with the General Manager and Finance Director. Hotel F&B Restructuring Change of Restaurant Concept Analysing P&L Accounts Setting the Budgets Recognising KPIs and Performance Measures PR and Marketing Business Development

  • Restaurant Manager

    Texture Restaurant Ltd. - London, United Kingdom

    F&B other
    April 2014 - February 2017 · 2 years and 11 months

    Michelin Star and 4 AA Rosette Restaurant • Upgrade of standards with monitoring and drive of continuous improvement. • Increased the number of return visits during the three year period, building a relationship and enabling an inspiring working atmosphere for all team members. • Focused on maximising the revenue, was able to maintain and increase the average spend levels during the Brexit period by influencing on the offer and full team performance. • Improved guest satisfaction level was confirmed by social media and reviews (Tripadvisor rating rose from #180 to #60 within “Places to eat in London”, during my management). • Significantly reduced sickness level and decreased the employee turnover with unique leadership approach, development of “Personal Performance Programme”, recruitment, training and staff monitoring. • Started as Assistant Restaurant Manager (April, 2014 – July, 2014) got trusted the senior position by high performance, responsibility and ownership. Standard Development Inspiring Team leadership Training and Staff Monitoring Managing High Revenues Unique Leadership Approach Fire and Food Safety H&S Compliance Driving Productivity Strong Decision Making

  • Chef de Rang / Supervisor

    THE FAT DUCK - Bray, United Kingdom

    F&B service
    February 2014 - April 2014 · 3 months

    Three Michelin Restaurant, The World’s Best Restaurant 2005 • Support of previous management experience with performance in one of the most recognised and successful hospitality systems in the World. • Knowledge of the brand, service and products while building strong personal confidence. • Assisted other employees to improve their skills and provided support in their development. System for Perfection Extreme Product Awareness World Recognised Brand

Education

  • Bachelor of Arts in Tourism and Hotel Management

    University of Primorska, Faculty of Tourism Studies – Turistica, Slovenia - Piran, Slovenia

    September 2006 - May 2011

    Majoring in Hospitality Managment

Languages

4 languages

  • Slovenian

    Native or fluent

  • English

    Native or fluent

  • Italian

    Full professional

  • German

    Limited working

Personal information

Nationalities

  • Slovenian

Skills

14 skills

  • Computer Profficency
  • F&B management
  • Fluent languages
  • Food and beverage kitchen
  • Food and beverage management
  • Food and beverages
  • Hospitality
  • Multi languages
  • Passionate about food
  • Proffesional
  • Staff managment
  • Teamleader
  • Very good team player
  • Wine and food pairing
Connections
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