Roberta Agne Jonuskyte

Roberta Agne Jonuskyte

Front Office Management Trainee at Emerald Palace Kempinski Dubai
Lives in Dubai, United Arab Emirates

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About me

Multilingual Management Trainee with experience in working in luxury 5-star hotels. Has learnt how to successfully supervise and manage different sections (butler, guest relations, concierge, reception) of the Front Office and is ready to move into a fulltime Front Office supervisory/entry management position. Possesses a Bachelor’s Degree in Tourism and Spanish and a Postgraduate Diploma in Hospitality Management, and has a sound knowledge of Opera.

Experience

1 year and 8 months

  • Front Office Management Trainee

    Emerald Palace Kempinski Dubai - Dubai, United Arab Emirates

    Management Trainee
    March 2019 - Now · 11 months

  • Guest Relations/Front office trainee

    Taj Exotica Resort & Spa - Maldives

    Guest Relations
    June 2018 - December 2018 · 7 months

    • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. • Actively obtained guest feedback to improve services and facilities. • Worked collaboratively with other departments to fulfill guest requests. • Collaborated with management to set goals for the department, developed and carried-out ideas and procedures.

  • Guest Relations trainee

    Lonely Beach Resort - Koh Ro Ngeang, Cambodia

    Guest Relations
    June 2017 - July 2017 · 2 months

    • Delivered superior guest service with check-ins, account inquiries and any additional services needed. • Created and managed social media accounts which helped increase guest traffic by 10% within the first week.. • Developed departmental objectives, work schedules, and policies.

  • Front Office Trainee

    Long Son Mui ne Campground resort - Mũi Né, Phan Thiet, Vietnam

    Front Office reception
    May 2017 - June 2017 · 2 months

    • Organized and supervised night time entertainment. • Managed social media pages providing daily updates of evening events and promotions. • Monitored guest comments and feedback to determine areas for improvement.

Education

  • Postgraduate Diploma

    Swiss Alpine Center - Switzerland

    September 2017 - May 2019

  • BSc in Tourism with Spanish

    Aberystwyth University - Aberystwyth, United Kingdom

    September 2009 - July 2013

Languages

5 languages

  • English

    Native or fluent

  • Lithuanian

    Native or fluent

  • Spanish

    Native or fluent

  • French

    Limited working

  • Russian

    Limited working

Personal information

Nationalities

  • Lithuanian

Skills

30 skills

  • Adaptable and reliable
  • Collaboration
  • Communication
  • Creative problem solving
  • Diplomatic
  • Energetic
  • Event planning
  • Fast Learner
  • Flexibility
  • Flexible
  • Front office reception
  • Hosting events
  • Hotel reception
  • Innovative
  • Interpersonal skills
  • Leadership
  • Management
  • MS Office
  • Multi tasking
  • Opera
  • Positive
  • Pro-active
  • Reception
  • Special events
  • Technology
  • Time managment
  • Training
  • Use opera
  • working to deadline
  • Work under Pressure
Connections
Ahmed Faathih
Director at HDC
Kevin Stanley
Job Training at Marriott International
Hesham Hamed
Outlet Manager at The Sun Siyam Iru Fushi
View 4 connections
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