Roberta Spanu

Operations Manager at Sardegna.com S.r.l.
Lives in Cagliari, Italy
over 6 months ago

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Experience

  • Operations Manager

    Sardegna.com S.r.l. - Cagliari, Italy

    Asset Management
    January 2018 - Now · 1 year and 1 month

    ▪ Point of reference for the office staff and between customers and partners, between staff and CEO ▪ Sales, invoice and business administration ▪ Ledger Posting ▪ Accountancy ▪ Issue of Vendor invoices for commissions ▪ Verify of vendors (Hotels, ferries, airlines companies, insurances such as EuropAssistance) Statements (gross\ net) ▪ Check of all the dossiers completed by reservations\ customer care staff ▪ Supervisor of account- and reservation- staff

  • Booking Manager

    Sardegna.com S.r.l. - Cagliari, Italy

    Asset Management
    September 2015 - January 2018 · 2 years and 5 months

    ▪ Job interviews and staff selection, staff training, reports and billings, close control on the staff job, shifts organisation ▪ Sales, invoice and business administration (analysis, strategy, planning and development) ▪ Management, Time management, negotiation and processing complaints ▪ Daily, monthly and yearly booking and sales reports on MS Office and excel ▪ Customer and partners care and problem solving through emails, Skype or phone ▪ Partnership creation through contracts with hotels and group hotels like Forte Village, Chia Laguna, Delphina and Starwood Luxury group Hotels, guaranteeing observance of contract conditions ▪ Cooperation and support in an international environment to reach the monthly and yearly target ▪ Recruitment and Training of new members of the team and direction towards accomplishing a goal ▪ Point of reference for the office staff and between customers and partners, between staff and CEO ▪ Workforce and career management: daily and monthly working plans according to business needs ▪ Developing and implementing HR strategies and initiatives aligned with the overall business strategy ▪ Bridging management and employee relations by addressing demands, grievances or other issues ▪ Managing the recruitment and selection process ▪ Develop and monitor overall HR strategies, systems, tactics and procedures across the organization ▪ Organisation of team building sessions in order to improve the cohesion among the staff

  • Travel Agent

    Sardegna.com - Cagliari, Italy

    Customer Service
    October 2010 - September 2015 · 4 years and 12 months

    ▪ Organise, advertise, market and manage a wide range of travel programmes, package holidays and tours ▪ Confers with customers by telephone, writing, or in person to answer questions regarding services and determine travel preferences. ▪ Management of the incoming English, German, French and Italian speaking tourists and businesspeople from all over the world to Sardinia, booking of accommodations like hotels, luxury hotels and villas ▪ Booking management and intermediation between customers from all over the world (incoming) and accommodations in Sardinia. Back and front office, office administration ▪ Calculate estimated travel rates and expenses, using items such as rate tables and calculators. ▪ Creation of tailor-made plans and itineraries with booking of means of transportation (flight ticket, ferry ticket, car rental) and management of the commercial relationship between companies- Data entry, content management for the website www.sardegna.com, special offers and marketing

  • Assistant de direction

    Ferienverein - Pula, Italy

    Front Office reception
    April 2010 - October 2010 · 7 months

    ▪ Provide administrative support to the Executive Director and the Board of Directors, including: planning, research, communications, personnel, recordkeeping, property management, and bookkeeping. ▪ Act as the Executive Director in her absence. ▪ Invoice and check of payments ▪ Shifts managing ▪ Mentoring

  • Spa Receptionist

    Alpitour S.p.a - Cagliari, Italy

    Spa & Wellness
    May 2009 - September 2009 · 5 months

    ▪ Check guests in, take payments ▪ Explain everything they need to know about the hotel ▪ Complaints management and problem solving

  • Front Office Receptionist

    Palm & Green Village - Villasimius, Italy

    Front Office reception
    April 2008 - October 2008 · 7 months

    ▪ Assistance front office manager ▪ Check- in and out guests ▪ Management of reservations for indipendent travellers and travel agencies\ tour operators travellers (i. e. TUI, Booking.com) ▪ Groups ▪ Management of italian, english, french and german guests ▪ Invoicing for tour operators and indipendent travellers

Languages

  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Full professional
    80%
  • German
    Professional working
    60%
  • Spanish
    Limited working
    40%
  • Dutch
    Notions
    20%

Skills

  • Coaching & Mentoring
  • Good problem solver
  • Honest hardworking
  • Hotel 2000
  • HR
  • Ms excell
  • Ms word
  • office365
  • Self-motivated, proactive
  • self organized
  • Team Building
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