Roberta Spanu

Operations Manager at S.r.l.
Lives in Cagliari, Italy
over 6 months ago

Join Hosco and view Roberta's full profile, it's free !

As a Hosco member, you will:
  • Make yourself visible to thousands of companies in the hospitality industry'
  • Join a community of 180'000+ students and professionals
  • Learn more with new articles & videos every week on
Join us


  • Operations Manager S.r.l. - Cagliari, Italy

    Asset Management
    January 2018 - Now · 1 year and 1 month

    ▪ Point of reference for the office staff and between customers and partners, between staff and CEO ▪ Sales, invoice and business administration ▪ Ledger Posting ▪ Accountancy ▪ Issue of Vendor invoices for commissions ▪ Verify of vendors (Hotels, ferries, airlines companies, insurances such as EuropAssistance) Statements (gross\ net) ▪ Check of all the dossiers completed by reservations\ customer care staff ▪ Supervisor of account- and reservation- staff

  • Booking Manager S.r.l. - Cagliari, Italy

    Asset Management
    September 2015 - January 2018 · 2 years and 5 months

    ▪ Job interviews and staff selection, staff training, reports and billings, close control on the staff job, shifts organisation ▪ Sales, invoice and business administration (analysis, strategy, planning and development) ▪ Management, Time management, negotiation and processing complaints ▪ Daily, monthly and yearly booking and sales reports on MS Office and excel ▪ Customer and partners care and problem solving through emails, Skype or phone ▪ Partnership creation through contracts with hotels and group hotels like Forte Village, Chia Laguna, Delphina and Starwood Luxury group Hotels, guaranteeing observance of contract conditions ▪ Cooperation and support in an international environment to reach the monthly and yearly target ▪ Recruitment and Training of new members of the team and direction towards accomplishing a goal ▪ Point of reference for the office staff and between customers and partners, between staff and CEO ▪ Workforce and career management: daily and monthly working plans according to business needs ▪ Developing and implementing HR strategies and initiatives aligned with the overall business strategy ▪ Bridging management and employee relations by addressing demands, grievances or other issues ▪ Managing the recruitment and selection process ▪ Develop and monitor overall HR strategies, systems, tactics and procedures across the organization ▪ Organisation of team building sessions in order to improve the cohesion among the staff

  • Travel Agent - Cagliari, Italy

    Customer Service
    October 2010 - September 2015 · 4 years and 12 months

    ▪ Organise, advertise, market and manage a wide range of travel programmes, package holidays and tours ▪ Confers with customers by telephone, writing, or in person to answer questions regarding services and determine travel preferences. ▪ Management of the incoming English, German, French and Italian speaking tourists and businesspeople from all over the world to Sardinia, booking of accommodations like hotels, luxury hotels and villas ▪ Booking management and intermediation between customers from all over the world (incoming) and accommodations in Sardinia. Back and front office, office administration ▪ Calculate estimated travel rates and expenses, using items such as rate tables and calculators. ▪ Creation of tailor-made plans and itineraries with booking of means of transportation (flight ticket, ferry ticket, car rental) and management of the commercial relationship between companies- Data entry, content management for the website, special offers and marketing

  • Assistant de direction

    Ferienverein - Pula, Italy

    Front Office reception
    April 2010 - October 2010 · 7 months

    ▪ Provide administrative support to the Executive Director and the Board of Directors, including: planning, research, communications, personnel, recordkeeping, property management, and bookkeeping. ▪ Act as the Executive Director in her absence. ▪ Invoice and check of payments ▪ Shifts managing ▪ Mentoring

  • Spa Receptionist

    Alpitour S.p.a - Cagliari, Italy

    Spa & Wellness
    May 2009 - September 2009 · 5 months

    ▪ Check guests in, take payments ▪ Explain everything they need to know about the hotel ▪ Complaints management and problem solving

  • Front Office Receptionist

    Palm & Green Village - Villasimius, Italy

    Front Office reception
    April 2008 - October 2008 · 7 months

    ▪ Assistance front office manager ▪ Check- in and out guests ▪ Management of reservations for indipendent travellers and travel agencies\ tour operators travellers (i. e. TUI, ▪ Groups ▪ Management of italian, english, french and german guests ▪ Invoicing for tour operators and indipendent travellers


  • Italian
    Native or fluent
  • English
    Full professional
  • French
    Full professional
  • German
    Professional working
  • Spanish
    Limited working
  • Dutch


  • Coaching & Mentoring
  • Good problem solver
  • Honest hardworking
  • Hotel 2000
  • HR
  • Ms excell
  • Ms word
  • office365
  • Self-motivated, proactive
  • self organized
  • Team Building
Royal Lancaster London
London, United Kingdom
Basel, Switzerland
Amsterdam, Netherlands
Other members
Lilian Njeri Mwangi
Cagliari, Italy
Gavino Altana
Sardinia, Italy
Ehab Rashwan
Alghero, Italy
Fabio Laudadio
Olbia, Italy
View 82595 members