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Assistant Front Office
Luxhotels - Lisbon, PortugalFront Office receptionFebruary 2018 - August 2018 · 7 months
Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities • Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices • Maintain good communication and working relationships with all hotel departments • Monitor staffing levels to meet cover business demands • Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes • Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures • Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team • Act in accordance with policies and procedures when working with front of house equipment and property management systems
ESHTE Escola Superior de Hotelaria e Turismo do Estoril [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Estoril, PortugalSeptember 2016 - January 2018
EnglishNative or fluent100%
PortugueseNative or fluent100%
- Energetic and smiling
- Friendly person
- Problem resolving
- strong interpersonal skills