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Gran Hotel La Florida - Barcelona, SpainGuest RelationsMarch 2017 - Now · 1 year and 9 months
Managing all our guests needs, anticipate and prepare all the VIP arrivals. Manage complaints and make unforgettable stays to all our guests. Assisting in the Front Desk, checking in and checking out and loyal our customers. Prepare amenities and special amenities, always following the standards of "The Leading Hotels of the World".
Front Desk / Porter / Concierge
Gran Hotel La Florida - Barcelona, SpainFront Office receptionSeptember 2016 - March 2017 · 7 months
Internship as a Porter doing activities such Concierge, Front Desk and Porter. Retain customers, recommend places to visit, assist our guests in a 5* way. Following all the standards of "The Leading Hotels of The World".
Jet Set Events - New York, IA, United StatesEventsApril 2016 - August 2016 · 5 months
Banqueting & VIP Lounge
Meliá Barcelona Sky - Barcelona, SpainF&B serviceJune 2015 - September 2015 · 4 months
Meliá Barcelona Sky - Barcelona, SpainEventsApril 2015 - June 2015 · 3 months
PR and Administration Assistant
Chilicampers - Vic, SpainAdministration & GeneralJanuary 2013 - October 2014 · 1 year and 10 months
Comercial en Ferias (Fira de Barcelona, Fira de la Muntanya...), administrativo eventual.
Manhattan Institute of Management - New York, NY, United StatesApril 2016 - July 2016
Fachhochschule Deggendorf - Deggendorf, GermanySeptember 2015 - February 2016
Turisme i Direcció Hotelera / Universitat Autònoma de Barcelona (UAB) - Barcelona, SpainSeptember 2013 - June 2017
CatalanNative or fluent100%
SpanishNative or fluent100%
EnglishNative or fluent100%
- Events coordination
- Guest experience
- Guest satisfaction
- Public Relations
- Social Networking