Rohit Bisht

Rohit Bisht

Sr Duty Manager at Accor hotels
Lives in Delhi, India
over 6 months ago

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Experienced Duty Manager working from past 6.5 year's in hospitality sector to work in an environment in which I can apply my knowledge and skills for the enhancement of my career and betterment of the organization.

Experience

  • Sr Duty Manager

    Accor hotels - Kochi, India

    Front Office reception
    December 2017 - August 2018

    Dealing efficiently and professionally with guest queries and complaints. Attending all Guest at the time of check outs and taking feedbacks of stay. Assigning and checking all Regular and VIP arrival rooms. Follow up expected arrivals and shuttle pick up details Taking briefing every day with associates and supervisors. Departmental meeting during Group movements. Taking in charge of Hotel Operations during MOD days. Participating both in ERT theoretical and Practical Trainings. Budgeting as per organization policies Handling GDS/IDS rates parity with help of FOM Revenue maximization by analyzing MICE marketing segments. Responsible for Store indents and department Inventory. Sales promotions and Handling sale calls in the absence of FOM Promote business development by trying to up sell rooms. Keeping an update of events in the city and providing tips, suggestions, information as required by guests. Assisting guests in exchange of foreign currency. Ensuring part settlement of long staying guests on a weekly basis by preparing stay invoice. Handling reservation calls and making detailed reservations. Soliciting with the guest requests and complaints and action accordingly. Go through the log points and doing the follow ups. Responsible of Night Audit operations.

  • Duty Manager

    Marriott International - Bengaluru, India

    Front Office reception
    March 2016 - December 2017

    Dealing efficiently and professionally with guest queries and complaints. Attending all Guest at the time of check outs and taking feedbacks of stay. Assigning and checking all Regular and VIP arrival rooms. Follow up expected arrivals and shuttle pick up details Taking briefing every day with associates and supervisors. Departmental meeting during Group movements. Taking in charge of Hotel Operations during MOD days. Participating both in ERT theoretical and Practical Trainings. Budgeting as per organization policies Handling GDS/IDS rates parity with help of FOM Revenue maximization by analyzing MICE marketing segments. Responsible for Store indents and department Inventory. Sales promotions and Handling sale calls in the absence of FOM Promote business development by trying to up sell rooms. Keeping an update of events in the city and providing tips, suggestions, information as required by guests. Assisting guests in exchange of foreign currency. Ensuring part settlement of long staying guests on a weekly basis by preparing stay invoice. Handling reservation calls and making detailed reservations. Soliciting with the guest requests and complaints and action accordingly. Go through the log points and doing the follow ups. Responsible of Night Audit operations.

  • Duty Manager

    Sarovar hotels - Tirupati, India

    Front Office reception
    August 2015 - March 2016

    Dealing efficiently and professionally with guest queries and complaints. Attending all Guest at the time of check outs and taking feedbacks of stay. Assigning and checking all Regular and VIP arrival rooms. Follow up expected arrivals and shuttle pick up details Taking briefing every day with associates and supervisors. Departmental meeting during Group movements. Taking in charge of Hotel Operations during MOD days. Participating both in ERT theoretical and Practical Trainings. Budgeting as per organization policies Handling GDS/IDS rates parity with help of FOM Revenue maximization by analyzing MICE marketing segments. Responsible for Store indents and department Inventory. Sales promotions and Handling sale calls in the absence of FOM Promote business development by trying to up sell rooms. Keeping an update of events in the city and providing tips, suggestions, information as required by guests. Assisting guests in exchange of foreign currency. Ensuring part settlement of long staying guests on a weekly basis by preparing stay invoice. Handling reservation calls and making detailed reservations. Soliciting with the guest requests and complaints and action accordingly. Go through the log points and doing the follow ups. Responsible of Night Audit operations.

  • Front Office Executive

    Country Inn & Suites - Gurugram, India

    Front Office reception
    October 2014 - August 2015

  • Front Office Supervisor

    Ramada Gurugram Central - Gurugram, India

    Front Office reception
    October 2013 - October 2014

  • Front Office Associate

    ITC Hotels - Delhi, India

    Front Office reception
    October 2012 - July 2013

Education

  • Hotel Management Diploma

    Cambridge Aviation College - Haldwani, India

    August 2011 - August 2012

    Diploma in hotel management , Front Office, Food & Beverage,House- Keepeing

  • Intermediate

    Govt Inter College Bageshwar - Bageshwar, India

    July 2010 - August 2011

    Intermediate with Biology,Physics,Chemistry l, English

  • High School

    Govt Inter College Almora - Almora, India

    June 2008 - July 2009

    High School with Physics, Chemistry,Biology,maths,English

Languages

  • Hindi
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Panjabi
    Limited working
    40%

Skills

  • A team player
  • Excellent customer care
  • Excellent front of house
  • Flexibility
  • hardwork
  • Opera
  • Opera, Micros
  • PMS
  • Pressure
  • punctuated
  • Rooms operations

Other

  • guest satisfaction champions

    marasa sarovar tirupati,aloft bengaluru

Connections
Mithilesh Singh
Assistant Night Manager & Night Auditor And Internal Controller at Sainte Anne Resorts and Spa (Island Seychelles) Beachcombers group of Hotels.
Atendra Singh
General Manager at Enkay Group
Siddharth Mitra
Assistant Manager Front Office at ITC Kohinur - A Luxury Collection Hotel
View 7 connections
Following
Jumeirah Group
Dubai, United Arab Emirates
BVLGARI Resort & Residences Dubai
Dubai, United Arab Emirates
Hyatt Hotels Dubai
Dubai, United Arab Emirates
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Sanjit Vinayak
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Ranjay Ray
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View 308744 members