Rolano Nunez

Rolano Nunez

Shift Leader at Hilton Hotels & Resorts
Lives in Glasgow, United Kingdom

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About me

Passionate about delivering high levels of world-class customer service. Two years employed by Hilton Glasgow Grosvenor and appointed as a team leader, I am enthusiastic and willing to develop my current skills.
 
Strengths include a resilient attitude, particularly adaptable to different working situations, and being resourceful.

Experience

3 years and 1 month

  • Shift Leader

    Hilton Hotels & Resorts - Glasgow, United Kingdom

    F&B service
    July 2017 - October 2018 · 1 year and 4 months

    As a shift leader at Hilton Glasgow Grosvenor, I am responsible for supervising breakfast operations at the hotel restaurant to deliver luxury experience for guests. Commitment to excellence is important by complying with Hilton Hotels & Resorts brand standards. Delegation of tasks and team communication is met daily to ensure departmental targets are achieved. Other responsibilities include assisting other hotel departments wherever necessary and maintaining good working relationships.

  • Breakfast Attendant

    Hilton Hotels & Resorts - Glasgow, United Kingdom

    F&B service
    June 2016 - October 2018 · 2 years and 5 months

    Delivering outstanding guest service is paramount with Hilton Hotels & Resorts which is met daily for successful hotel operations. Working on my own initiative and team members, we are trained to committing to high levels of customer service. In response to guest service, I am tasked with observing and asking guests about their needs & levels of satisfaction with the food and service. Guest are also provided with important information about attractions around the Glasgow area.

  • Food and Beverage Assistant

    Hilton Hotels & Resorts - Glasgow, United Kingdom

    Events
    October 2015 - October 2018 · 3 years and 1 month

    Working as part of a team this role has a strong focus on guest service. Providing excellent guest experience throughout events is crucial. Departmental targets are achieved by up-selling latest departmental incentives. As an (F&B) attendant I am responsible for welcoming guests and managing guest queries. Paramount responsibilities while at work include hotel security, fire regulations, and local licensing laws.

Education

  • University of Glasgow - Glasgow, United Kingdom

    August 2010 - July 2014

Languages

2 languages

  • English

    Native or fluent

  • Tagalog

    Native or fluent

Personal information

Nationalities

  • British

Skills

13 skills

  • Breakfast Buffet
  • Cash-handling
  • Coffee Making
  • Customer-service
  • Events and Banquet
  • Events assistant
  • Food and Beverage
  • Food service
  • Health & Safety
  • Host
  • Microsoft ofice
  • Telephone handling
  • Visual merchandise
Connections
Siddharth Gupta
Guest Services Associate at Hilton Hotels & Resorts
Stefanos Ktenavos
Waiter at Grecotel Hotels & Resorts
Following
International Trainee Network - ITN
Los Angeles, CA, United States
Ducasse Education Philippines
Metro Manila, Philippines
Dorchester Collection
London, United Kingdom
Other members
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