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Passionate about delivering high levels of world-class customer service. Two years employed by Hilton Glasgow Grosvenor and appointed as a team leader, I am enthusiastic and willing to develop my current skills.
Strengths include a resilient attitude, particularly adaptable to different working situations, and being resourceful.
3 years and 1 month
Hilton Hotels & Resorts - Glasgow, United KingdomF&B serviceJuly 2017 - October 2018 · 1 year and 4 months
As a shift leader at Hilton Glasgow Grosvenor, I am responsible for supervising breakfast operations at the hotel restaurant to deliver luxury experience for guests. Commitment to excellence is important by complying with Hilton Hotels & Resorts brand standards. Delegation of tasks and team communication is met daily to ensure departmental targets are achieved. Other responsibilities include assisting other hotel departments wherever necessary and maintaining good working relationships.
Hilton Hotels & Resorts - Glasgow, United KingdomF&B serviceJune 2016 - October 2018 · 2 years and 5 months
Delivering outstanding guest service is paramount with Hilton Hotels & Resorts which is met daily for successful hotel operations. Working on my own initiative and team members, we are trained to committing to high levels of customer service. In response to guest service, I am tasked with observing and asking guests about their needs & levels of satisfaction with the food and service. Guest are also provided with important information about attractions around the Glasgow area.
Food and Beverage Assistant
Hilton Hotels & Resorts - Glasgow, United KingdomEventsOctober 2015 - October 2018 · 3 years and 1 month
Working as part of a team this role has a strong focus on guest service. Providing excellent guest experience throughout events is crucial. Departmental targets are achieved by up-selling latest departmental incentives. As an (F&B) attendant I am responsible for welcoming guests and managing guest queries. Paramount responsibilities while at work include hotel security, fire regulations, and local licensing laws.
University of Glasgow - Glasgow, United KingdomAugust 2010 - July 2014
Native or fluent
Native or fluent
- Breakfast Buffet
- Coffee Making
- Events and Banquet
- Events assistant
- Food and Beverage
- Food service
- Health & Safety
- Microsoft ofice
- Telephone handling
- Visual merchandise