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4 years and 3 months
Grand Bahia Principe Tulum - Quintana Roo, MexicoManagementNovember 2017 - Now · 1 year and 4 months
The Pyramid Oasis Hoteles - Cancún, MexicoOtherDecember 2014 - October 2017 · 2 years and 11 months
My tasks in The Pyramid hotel: - In charge to coordinate, run and supervise all the Room Divisions operation with the aim to change the image with the new product The Pyramid at Grand Oasis Cancun. - Implementation of service and quality standards with a training program for all the employees. - Implementation of processes. - Guarantee the continuous improvement for the new strategics business alliances. - Promote the new brand image and the new standards to the international tour operation in order to increase the number of international guest and the revenue. - Follow up to Cristal Program (safety and higiene audit) - Give at the guest a direct service with the aim to exceed and satisfy all guest expectations to improve incomes and recognition of the product.
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandJanuary 2009 - June 2012
Native or fluent