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SUMMARY / PERSONAL PROFILE:
Good knowledge of Hospitality & Marketing Communication Industry with international experience and huge background in guests satisfaction, providing professional and high class guest services. Able coordinator supervising the activities of all departments concerned the day to day operations, with enthusiasm and initiative.
Remarkable ability to create courteous and friendly work environment.
Experience making presentations in front of groups and designing Staff programs training.
Use to work under pressure in extreme environment conditions.
Open to ideas and willing to learn.
Creative, Charismatic and strong personality.
Puro Group - Palma, SpainAdministration & GeneralApril 2017 - Now · 1 year and 9 months
Managing, coordinate and supervise all the daily operations actions, analyze and improve the revenue. . Supervise the enforcement of corporate standards or orders issued by the direction. . Visual designer, Wedding planner, Events coordinator & Events supervisor. . Create, implement or improve new procedures among reception, mantenaince, housekeeping & F&B departments. . Coordinate and supervise the work of Heads of Departments. . Oversee and train staff. . Establish the corrective measures to achieve the targets set in the budget. . Addressing complaints and claims.