Rosa Solines

Rosa Solines

Front Desk Receptionist, reservations, costumer service at Sonesta Hotels and Resorts
Lives in Barcelona, Spain

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About me

Graduated from hospitality and tourism management at UEES (Universidad de Especialidades Espitiritu Santo) Guayaquil, Ecuador and Canada at NSCC. At the moment studying my master degree at La Salle in project management.
Experience in Food and beverage, housekeeping department, service customer, front desk and product manager.
Always open to learn from different experiences; I can easily adapt and learn if I am not familiar with a new task. Personally I am a positive person very social, like to talk and learn.

Experience

3 years and 3 months

  • Front Desk Receptionist, reservations, costumer service

    Sonesta Hotels and Resorts - Hilton Head Island, SC, United States

    Front Office reception
    July 2017 - July 2018 · 1 year and 1 month

  • Front Desk Receptionist,reservations

    hilton colon guayaquil - Guayaquil, Ecuador

    Front Office reception
    July 2016 - July 2017 · 1 year and 1 month

  • Costumer Service

    la danesa - Guayaquil, Ecuador

    Customer Service
    April 2014 - November 2014 · 8 months

  • Assistant Housekeeping Manager

    Marriott Resort Vail Mountain - Breckenridge, CO, United States

    Housekeeping
    January 2013 - May 2013 · 5 months

Education

  • Master in project management

    Universitat Ramon Llull - Barcelona, Spain

    October 2018 - June 2019

  • hospitality and tourism

    tourism and hospitality program at Nova Scotia Community College - Halifax, Canada

    August 2015 - January 2016

  • Ingniera en Administracion de empresas hoteleras y turisticas

    Universidad de Especialidades Espíritu Santo - Guayaquil, Ecuador

    May 2012 - March 2017

    • Competitions  Manage Hotel Companies  Hotels handling operations  Develop new hotel projects  Develop new projects in tourism

Languages

3 languages

  • Spanish

    Native or fluent

  • English

    Native or fluent

  • French

    Notions

Personal information

Nationalities

  • Chilean

  • Ecuadorean

Work Permits

  • Ecuador

Date of birth

June 28th 2019

Skills

13 skills

  • Ability To adapt
  • Actitud positiva
  • bilingue
  • Good communicator
  • Good team work
  • Leader
  • Love speaking to guests
  • multitasker
  • On time
  • self-motivate
  • self organized
  • Strong costumer service
  • Support team

Additional Information

2 informations shared

  • ESTUDIO Y ANÁLISIS DE LOS ATRIBUTOS DE SATISFACCIÓN DEL SERVICIO HOTELERO, CASO DEL HOTEL CARLOTA.

    La medición de la calidad y del servicio para un establecimiento hotelero boutique es indispensable para el desarrollo del mismo y la satisfacción del cliente. Por tal razón el siguiente artículo científico busca analizar las expectativas previas a la estadía, la percepción durante su estancia y la importancia de cada dimensión y atributo planteado para los huéspedes del hotel Carlota. Ello mediante una metodología aplicada de carácter descriptivo, a partir de encuestas a profundidad realizadas a los huéspedes dentro del hotel ya mencionado. Finalmente, a partir del análisis realizado se logra contrastar las dos hipótesis planteadas previamente, evidenciando los atributos de mayor importancia para quienes se hospedan dentro de un hotel boutique que influyen en la satisfacción de este perfil de consumidor y aquellos que muestran un cambio significativo en su expectativa y percepción para el caso del hotel boutique Carlota. Al respecto se procedió a plantear las correspondientes recomendaciones al Hotel Boutique Carlota.

    Download the file
  • certifications

    Service training ( customer service) Uees Restaurant


    Certificado de conferencia de turismo Rural
    Hilton Colon, Guayaquil, Ecuador


    Serve Right Responsible Beverage Service program - Server
    Halifax, Ns, Canada
    customer service based on food and beverage business

    WORLDHOST
    Halifax, NS, Canada
    service and excellent to the customers

    OCCUPATIONAL HEALTH AND SAFETY
    Halifax ,NS, Canada
    safety course

    ELAP scholarship
    tourism and hospitality program en NSCC

    Language and environmental certification ( IB International Baccalaureate )

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