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Hospitality Enthusiast* Customer Experience Expert* Disney Hospitality Leadership Fellow* Humanitarian* Dyslexic* Voyager*
Rosalin is an emerging leader in hospitality and tourism with interest in training, image development, service audit, and management in the hospitality industry. She work with passion and I bring positive enhancement to any giving task. As a peoples' person, She brings positive energy, innovative ideas, and the tenacity to excel in all aspects and also good at finding solutions to problems and challenges.
Swiss Education Group - Accra, GhanaConsultingAugust 2014 - Now · 4 years and 5 months
Lead Consultant / Trainer
Rosak Consult - Accra, GhanaManagementMay 2014 - Now · 4 years and 8 months
•Provide leadership and strategic advice for all consulting assignments including market research, hotel management and operating procedure policy. •Provide guidance to hotels and restaurants on recipes compilation and menu planning. •Coordinate and train hotel staffs on customer service, hygiene and safety, operational cost management and front office management. •Conduct service audit in hotels, restaurants and corporate offices. •Career guidance, assistant and school placement to aspiring hospitality professionals.
Guest Experience Manager
Walt Disney World Resort - Orlando, FL, United StatesRooms divisionAugust 2017 - September 2018 · 1 year and 2 months
Senior Disaster Control Officer
National Disaster Management Organization - Accra, GhanaAdministration & GeneralJanuary 2013 - March 2016 · 3 years and 3 months
•Educated Hotels and Restaurants about process designed to identify hazards and risks. •Trained general public on measures for risk reduction, accident prevention and mitigation. •Analyzed disaster database to detect causes of disasters, provided disaster management solutions in tackling issues. •Distributed relief items to disaster victims. •Motivated disaster victims. •Report writing.
Mövenpick Ambassador Hotel - Accra, GhanaBack OfficeMay 2012 - December 2012 · 8 months
Hygiene Department: •Assisted in management of food safety System based on HACCP. •Assisted in coordination of waste management and recycling. •Assisted in employee training on health and safety, food safety, waste management and sustainability. •Conducted hygiene audits Food and Beverage Back Office Department: •Assisted and supported food and beverage mangers in their daily duties •Assisted as administrative support to the food and beverage coordinator •Responsible for compilation and filling of financial information •Identified, analyzed, prioritized and communicated various tasks and events Food and Beverage Service: •Waiting •Hostess •Setting of tables •Serving of guests •Clearing of tables •Handled Customers complaints
Director Projects and Development (Volunteer)
Foundation for Women and Children Affairs - Accra, GhanaManagementDecember 2010 - August 2014 · 3 years and 9 months
•Provided day-to-day leadership and guidance to the project management team to ensure proper strategies, data analysis report, financial resource planning, and internal controls in compliance with donor requirements. •Organized, planned, established, and implemented innovative development projects, including procedures, and Program operations. •Presented new funding and project proposals to donors and negotiated new partnership arrangements.
MacFred Hotel - Accra, GhanaManagementAugust 2007 - September 2009 · 2 years and 2 months
•Reported directly Chief Executive Officer of the Hotel •Worked with Executive Team to evolve strategies and systems for opening the one star hotel. •Developed all Human Resources Policies and Systems. •Handled all aspects of staff recruitment, orientation and employees development. •Managed the restaurant, bar and other functional areas and ensured a high standard of service in achieved at all time. •Ensured high level of hygiene at all times in all service areas.
Fiesta Royal Hotel - Accra, GhanaAdministration & GeneralMay 2006 - September 2006 · 5 months
SHMS Swiss Hotel Management School - Leysin, SwitzerlandAugust 2016 - August 2017
BSc Hospitality Management
GIMPA - Accra, GhanaSeptember 2010 - July 2013
EnglishNative or fluent100%
- Critical Thinking
- Effective time management
- Focus Oriented
- Judgment&Decision; Making
- Team / People Management
Shaping Africa’s Tourism
Shaping Africa’s Tourism