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Enthusiastic hospitality professional with a can-do attitude and a strong desire to serve the public.
Front Desk Receptionist
Hilton Brussels City - Brussels, BelgiumFront Office receptionNovember 2018 - Now · 1 month
Hôtel Royal Savoy Lausanne - Lausanne, SwitzerlandFront Office receptionMarch 2018 - October 2018 · 9 months
Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced, Prepare daily management reports as required, Complete the update process on the front office system per established system guidelines, Complete system back-ups as required, Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business, Balance and audit all Front Office postings and settlements, Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries, Control of Spa Revenue. Room Service, Valet Service and Housekeeping.
Hilton Brussels City - Brussels, BelgiumFront Office receptionMay 2017 - February 2018 · 10 months
Accepting all incoming calls, Assist front office personnel in check in and check out during the night shift, Post all daily room charges to Direct Bills , Control of cash management and Accounting, Control of reservations, Prepare the reception for the next day, Regular control of the hotel complex, Make a personal contribution to guarantee the service quality, Room Service, Handle send outs when overbooked hotel, Comply with Company Grooming Standards, Comply with Time and Attendance Policies, Perform tasks as directed by the Manager in pursuit of the achievement of business goals handling of all administrative tasks during the night.
Front desk Agent & Reservation Agent
B&B Bullicante - Rome, ItalyFront Office receptionOctober 2016 - April 2017 · 7 months
Completing check-in and check out procedures, responsible for the delivery of guest service in a friendly and courteous manner. Record and Process reservations made by phone,email, Booking.com and Expedia. Maintain Knowledge of special rates and promotion, complete follow through of late cancellation charges and no- show. Control of cash management and Accounting.
Hotel Coeur de City Clémenceau*** - Bordeaux, FranceFront Office receptionJuly 2015 - August 2015 · 2 months
Hospitality and customer service. Check-in and Check-out. I used the Booking Extranet for the reservations. Account management and administration cash.
Hotel Coeur de City Clémenceau*** - Bordeaux, FranceF&B serviceJuly 2015 - August 2015 · 2 months
Breakfast Service, cleaning and organization tables, cleaning of breakfast room and customer service.
Master in Hospitality Management
Up Level School of Management - Rome, ItalyNovember 2016 - April 2017
Master in Hospitality Management. Study Plan: Front Office, Bar , Kitchen, Restaurant,Administration, Food and Beverage, Housekeeping, Human Resource , Revenue Management, Mice, Financial, , Yeld MNG and Web 3.0 in Tourism Marketing.
High School Diploma
Istituto Tecnico Commerciale indirizzo Turistico "Luigi Sturzo" - Gela, ItalySeptember 2011 - June 2016
Tourism and Hospitality Management, Geography, French, English and Spanish.
ItalianNative or fluent100%
- Booking Extranet
- Booking Reservations
- Customer sevice
- Customer skills
- Employee Motivation
- Expedia Extranet
- Flexible and proactive
- Hospitality Industry
- Micros Opera
- Night audit
- OnQ Hilton PMS