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Enthusiastic hospitality professional with a can-do attitude and a strong desire to serve the public.
2 years and 10 months
Pre-Opening IGuest Experience Supervisor
Hotel Indigo Brussels City - Brussels, BelgiumFront Office receptionSeptember 2019 - Now · 4 months
Guest Experience Supervisor
Hilton Brussels City - Brussels, BelgiumFront Office receptionFebruary 2019 - November 2019 · 10 months
Supervise Front Desk operations during the assigned shift to a consistently high standard Ensure the shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events Advise the shift team of any special events or VIP Guests in the hotel that day. Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work Manage Guest requests, inquiries, and complaints promptly and completely. Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Front Desk Receptionist
Hilton Brussels City - Brussels, BelgiumFront Office receptionNovember 2018 - January 2019 · 3 months
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Hôtel Royal Savoy Lausanne - Lausanne, SwitzerlandFront Office receptionMarch 2018 - October 2018 · 9 months
Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced, Prepare daily management reports as required, Complete the update process on the front office system per established system guidelines, Complete system back-ups as required, Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business, Balance and audit all Front Office postings and settlements, Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries, Control of Spa Revenue. Room Service, Valet Service and Housekeeping.
Hilton Brussels City - Brussels, BelgiumFront Office receptionMay 2017 - February 2018 · 10 months
Accepting all incoming calls, Assist front office personnel in check in and check out during the night shift, Post all daily room charges to Direct Bills , Control of cash management and Accounting, Control of reservations, Prepare the reception for the next day, Regular control of the hotel complex, Make a personal contribution to guarantee the service quality, Room Service, Handle send outs when overbooked hotel, Comply with Company Grooming Standards, Comply with Time and Attendance Policies, Perform tasks as directed by the Manager in pursuit of the achievement of business goals handling of all administrative tasks during the night.
Hotel Coeur de City Clémenceau*** - Bordeaux, FranceFront Office receptionJuly 2015 - August 2015 · 2 months
Hospitality and customer service. Check-in and Check-out. I used the Booking Extranet for the reservations. Account management and administration cash.
Hotel Coeur de City Clémenceau*** - Bordeaux, FranceF&B serviceJuly 2015 - August 2015 · 2 months
Breakfast Service, cleaning and organization tables, cleaning of breakfast room and customer service.
Master in Hospitality Management
Up Level School of Management - Rome, ItalyNovember 2016 - April 2017
Master in Hospitality Management. Study Plan: Front Office, Bar , Kitchen, Restaurant,Administration, Food and Beverage, Housekeeping, Human Resource , Revenue Management, Mice, Financial, , Yeld MNG and Web 3.0 in Tourism Marketing.
High School Diploma
Istituto Tecnico Commerciale indirizzo Turistico "Luigi Sturzo" - Gela, ItalySeptember 2011 - June 2016
Tourism and Hospitality Management, Geography, French, English and Spanish.
Native or fluent
Date of birth
November 18th 1997
- Booking Extranet
- Booking Reservations
- Customer sevice
- Customer skills
- Employee Motivation
- Expedia Extranet
- Flexible and proactive
- Hospitality Industry
- Micros Opera
- Night audit
- OnQ Hilton PMS