Rossella Carugno

Rossella Carugno

Customer assistant and access administrator at Airbus
Lives in Lombardy, Italy
over 6 months ago

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I love taking care of people's needs.
I can fluently speak 4 languages and I like applying them in the real world with foreign people.
Highly skilled at interacting and working with different cultures. Able to adapt to an ever changing environment. Determined and precise in my activities. Reserved but also, and mainly, friendly and smiling. I prefer working and being in a team, I love human contact and communication.
I would like to work in the Tourism field in order to improve the economy in each country thanks to simple things: people moving and enjoying travelling.
My goal, for the moment, is to earn as much experience as possible, and be part of a firm where I may grow and mold my skills.

Experience

  • Customer assistant and access administrator

    Airbus - Toulouse, France

    Back Office
    December 2016 - September 2018 · 1 year and 10 months

    At the Airbus Training Center, I am the first and focal point for pilots and technicians coming from worldwide airline companies who come to attend different courses in line with their licence and experience. I register the 'trainees' on the courses and take care of the arrivals planning and preparation of everyone's access badges. In direct contact with Airline companies and team work with Airbus commercial departement, I work closely with the Customer Care office for any kind of logistic organization and support for the trainees.

  • Event Trainee

    Brussels Marriott Hotel - Brussels, Belgium

    Events
    August 2015 - February 2016 · 7 months

    Back office operations for bedrooms reservations: assigning the rooms and special requests, collaborating closely with Front office • Front office operations for meeting rooms reservations: setting of the meeting rooms and constant relation with the client, collaborating with Banqueting department • In contact with clients before and after their events: proposing prices and type of meeting, calculating commissions, issuing invoices, and assigning Marriott rewards • Analysis of guests’ satisfaction

Education

  • Master Tourism Management

    IULM Università di Lingue e Comunicazione - Milan, Italy

    February 2015 - February 2016

    Deepened my knowledge on how to speak in public, how to deal with time pressure and how to manage cooperation within groups. Learned basis of business finance and advanced accounting, how to read a balance sheet and an income statement and make comments on them. Worked on real cases about sustainable tourism. Applied competences of strategic marketing working on a group project.

Languages

  • Italian
    Native or fluent
    100%
  • French
    Professional working
    60%
  • English
    Professional working
    60%
  • Spanish
    Limited working
    40%
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