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I love taking care of people's needs.
I can fluently speak 4 languages and I like applying them in the real world with foreign people.
Highly skilled at interacting and working with different cultures. Able to adapt to an ever changing environment. Determined and precise in my activities. Reserved but also, and mainly, friendly and smiling. I prefer working and being in a team, I love human contact and communication.
I would like to work in the Tourism field in order to improve the economy in each country thanks to simple things: people moving and enjoying travelling.
My goal, for the moment, is to earn as much experience as possible, and be part of a firm where I may grow and mold my skills.
Customer assistant and access administrator
Airbus - Toulouse, FranceBack OfficeDecember 2016 - September 2018 · 1 year and 10 months
At the Airbus Training Center, I am the first and focal point for pilots and technicians coming from worldwide airline companies who come to attend different courses in line with their licence and experience. I register the 'trainees' on the courses and take care of the arrivals planning and preparation of everyone's access badges. In direct contact with Airline companies and team work with Airbus commercial departement, I work closely with the Customer Care office for any kind of logistic organization and support for the trainees.
Brussels Marriott Hotel - Brussels, BelgiumEventsAugust 2015 - February 2016 · 7 months
Back office operations for bedrooms reservations: assigning the rooms and special requests, collaborating closely with Front office • Front office operations for meeting rooms reservations: setting of the meeting rooms and constant relation with the client, collaborating with Banqueting department • In contact with clients before and after their events: proposing prices and type of meeting, calculating commissions, issuing invoices, and assigning Marriott rewards • Analysis of guests’ satisfaction
Master Tourism Management
IULM Università di Lingue e Comunicazione - Milan, ItalyFebruary 2015 - February 2016
Deepened my knowledge on how to speak in public, how to deal with time pressure and how to manage cooperation within groups. Learned basis of business finance and advanced accounting, how to read a balance sheet and an income statement and make comments on them. Worked on real cases about sustainable tourism. Applied competences of strategic marketing working on a group project.
ItalianNative or fluent100%