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Ezdan Palace Hotel - Doha, QatarSales & MarketingJuly 2017 - Now · 1 year and 5 months
As a Reservations Manager in a pre- opening Hotel, I am responsible to create new rate plans and promotions, liaising with travel agents, assisting the sales team in setting their rates, maintaining reservations systems, and managing and training my team effectively.
Raffles Istanbul - Istanbul, TurkeySales & MarketingJuly 2014 - July 2017 · 3 years and 1 month
I primarily supervised the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner. Manages and coordinates activities of reservation team members providing reservations and customer services skills. Achieving customer satisfaction and room revenue goals while taking guests through the booking process. Assist the reservation manager with budgeting, forecasting, retaining and developing reservations and customer service employees
Grand Hyatt Istanbul - Istanbul, TurkeySales & MarketingJuly 2013 - July 2014 · 1 year and 1 month
To respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
Front Office Agent
JW Marriott Hotel Ankara - Ankara, TurkeyFront Office receptionNovember 2012 - July 2013 · 9 months
I attended to guests courteously and deal promptly with their requests and queries. Have detailed information about the hotel and city. Check on VIP guest movements, complete their preregistration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.
EnglishNative or fluent100%
TurkishNative or fluent100%
- Microsoft Office Skils