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A passionate, creative and highly motivated food@ beverage service professional with over six and half years experience as an supervisor as well as in F & B, Hospitality Industry, public relations and customer service-satisfaction seeking higher challenges. broaden my service knowledge in a world class hotel. Ability to interact and build relations with a diverse and international clientele and customers; comprehensive experience in adhering to international standard service procedures, with strong emphasis on quality. Possess’ strong mentoring, team management and relationship management skills while maintaining high standards of personal performance and professionalism with ability to relate to people.
8 years and 8 months
M.H Alshaya - Dubai, United Arab EmiratesF&B serviceJune 2018 - Now · 1 year and 1 month
Performing daily food order, then checking the invoices against charges and inventory received. Attention to the details to ensure that the best product is received and the restaurant was billed appropriately. Responsible for customer satisfaction. Resolved hospitality issues as they occurred. Supervising 15 plus employees during a shift. Monitoring and evaluating employees work performance and following up on areas needing improvement. Supervising, managing and training employees on company policies and hazard procedures. Ability to establish and maintain effective working relationships with officials, employees and clients. Strong written and oral communication skills. Applying knowledge of basic information technology principals and terminology, and Knowledge of basic Windows operating system and applications. Strong ability to thrive in a fast paced environment while striving to increase productivity. Preparing and Modifying staff schedule according to needs. Resolved staff grievances and correct the behavior by mediating or talking one-on-one with employee(s). Ensure food safety and quality of food as well as customer satisfaction. Coordinating customer outreach and maintaining public relations. Resolved problems amicably faced by floor staff members and the customers Responded to inquiries made by the customers Monitoring cost control, handling cash, ordering inventory and preparing nightly closing reports. Responsible for all administrative aspects of the operations. Developing cleaning schedules for associates; ensuring associates to follow cleaning schedules and keep their work areas. Reporting to the Chef and Restaurant Manager for any issues regarding food quality and service levels.
Azadea Group - Riyadh, Saudi ArabiaF&B serviceAugust 2015 - April 2018 · 2 years and 9 months
Maintain positive guest and colleague interactions and good working relationships. Delivering the orders on time, taking care and maintaining the records as per the guest preferences. Maintaining par stock of all the equipments and supplied as required. Making the staff schedule and the staff allocations. Handling complaints. Ensure all daily and monthly reports are detailed and submitted in a timely matter. Checking the labeling of all the expiry dates in the restaurant. Giving training to the staff regarding the menus of food and beverage and SOP of the company. Handling the entire opening and closing procedures of the restaurant. Maintain the loss and found records. Recommend measures for improving work procedures and worker performance to increase service quality, sales, enhance job safety and up selling. Perform various financial activities, such as cash handling, deposit preparation, and payroll. Forecast staff, equipment, and supply requirements, based on the operations requirements. Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details. Present bills and accept payments. Taking briefing of the staff on the daily basis and to keep the team updated. Handling various audits and making action plans for any recoveries.
Senior Assistant Manager
Dominos - Kolkata, IndiaF&B serviceJune 2014 - March 2015 · 10 months
Handling the shift with the team members Maintain inventory. Opening and closing of the restaurant as per requirement. Making Indent Making duty roaster Resolving guest concerns without any issues Maintain day to day standrands as per the SOP of the company.
Amwaj Catering Services - Doha, QatarF&B serviceDecember 2011 - January 2014 · 2 years and 2 months
Amwaj Catering Services- As Qatar enters a new phase of rapid development and more projects are emerging, the need of an experienced and qualified catering services provider is become more vital and important. Based on this fact, AMWAJ Catering Service was established to meet the increasing demand on high quality and professional services in this domain • • • • • • • by adopting best practices available in the market today, to take Qatar’s catering industry to a higher level. AMWAJ have outstanding relationships with Qatar’s largest and most influential companies, with whom the company has contracts in hand such as Qatar Petroleum and its subsidiary companies. The Company believe that the outlook is promising and are confident in the enlightened guidance and vision of His Highness Sheikh Hamad Bin Khalifa Al Thani, the Emir of the State of Qatar, which will lead the country to further growth and prosperity in the different aspects of life and will pave the way for us to be amongst the leaders of catering services.
Park Hyatt Goa Resort and Spa - Goa, IndiaF&B serviceJanuary 2011 - September 2011 · 9 months
Maintains par stocks of all equipment and guest supplies as required. Seats, take orders and serves food and beverage to guest according to the established sequence and procedures. Present menu, answer enquiries and make suggestions regarding food, beverage and service to restaurant guests.Establishes a rapport with guests maintaining good customer relationships. Maintaining the day to day standards of the bar, working as per the SOP of the company. Fully conversant with all aspects of the Micros system. Computer bills and accepts payments.
Hyatt Regency Bonaventure - Florida City, FL, United StatesF&B serviceOctober 2009 - October 2010 · 1 year and 1 month
Ensures the delivery of brand promise and provides exceptional guest service at all times. Maintaining the day to day standards of the restaurant, working as per the standards of the company. Bringing in the new ideas into the company. Maintaining the log book and total operations of the restaurant. Maintains positive guest and colleague interactions with good working relationships Delivering the orders at the right time, taking care and maintaining the records of guest preferences. Works closely with other outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of the hotel guests.
B.A in International Hospitality Managemnt
International Institute of Hotel Management (IIHM) - IndiaJune 2006 - May 2009
Native or fluent
Native or fluent
Native or fluent
United Arab Emirates
Date of birth
October 04th 1988