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Versatile Front Office Assistant with 4 years of customer care experience. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. Detail-oriented and possesses strong interpersonal organizational and time management skills. Flexible and hardworking with the drive to succeed.
Guest Services/Relations Agent
The Meydan Dubai - Dubai, United Arab EmiratesFront Office receptionJune 2017 - September 2018 · 1 year and 4 months
Greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. Review arrival lists to welcome guests. Address customer complaints and escalate to Guest Relation Manager when needed. Providing information about facilities, programs and other services Providing guests with information on local sights & places to visit. Daily Front Office operations as taking check-ins, check-outs, handling calls and cashiering. Taking important guest feedback, handling guest complaints and pushing the hotel satisfaction survey on On-line feedback and TripAdvisor.
Front Office Agent
The Oberoi Dubai - Dubai, United Arab EmiratesFront Office receptionAugust 2014 - March 2017 · 2 years and 8 months
Providing front desk coverage by greeting In house guests and visitors. Providing information regarding hotel policies and activities in response to queries both on the phone and in person. Taking important guest feedback, handling guest complaints and pushing the hotel satisfaction survey on On-line feedback and TripAdvisor. Daily Front Office operations as taking check-ins, check-outs, handling calls and cashiering. Assigning rooms to guests pertinent to their needs and choice... Transferring telephone calls and relaying messages from the hotel operator. Maintaining guest history database and preferences. Providing guests with information on local sights & places to visit.
Bachelor of Arts
Jodhpur University - Jaipur, IndiaJune 2012 - June 2015
- Positive attitude
- Problem Solving Skills
- quick lear
- Team work spirit.
- Time management