Rupali Bisht

Rupali Bisht

Guest Services/Relations Agent at The Meydan Dubai
Lives in Dubai, United Arab Emirates
over 6 months ago

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Versatile Front Office Assistant with 4 years of customer care experience. Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. Detail-oriented and possesses strong interpersonal organizational and time management skills. Flexible and hardworking with the drive to succeed.

Experience

  • Guest Services/Relations Agent

    The Meydan Dubai - Dubai, United Arab Emirates

    Front Office reception
    June 2017 - September 2018 · 1 year and 4 months

     Greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities.  Review arrival lists to welcome guests.  Address customer complaints and escalate to Guest Relation Manager when needed.  Providing information about facilities, programs and other services  Providing guests with information on local sights & places to visit.  Daily Front Office operations as taking check-ins, check-outs, handling calls and cashiering.  Taking important guest feedback, handling guest complaints and pushing the hotel satisfaction survey on On-line feedback and TripAdvisor.

  • Front Office Agent

    The Oberoi Dubai - Dubai, United Arab Emirates

    Front Office reception
    August 2014 - March 2017 · 2 years and 8 months

     Providing front desk coverage by greeting In house guests and visitors.  Providing information regarding hotel policies and activities in response to queries both on the phone and in person.  Taking important guest feedback, handling guest complaints and pushing the hotel satisfaction survey on On-line feedback and TripAdvisor.  Daily Front Office operations as taking check-ins, check-outs, handling calls and cashiering.  Assigning rooms to guests pertinent to their needs and choice...  Transferring telephone calls and relaying messages from the hotel operator.  Maintaining guest history database and preferences.  Providing guests with information on local sights & places to visit.

Education

  • Bachelor of Arts

    Jodhpur University - Jaipur, India

    June 2012 - June 2015

Languages

  • English
    Full professional
    80%
  • Hindi
    Professional working
    60%

Skills

  • Positive attitude
  • Problem Solving Skills
  • quick lear
  • Team work spirit.
  • Time management
Connections
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