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I am a hard working young lady with great passion for the Hospitality Industry and always deliver my duties to the fullest satisfaction. I have the ability to work productively in either a team or individual environment with minimum supervision. I want to use my communication and problem solving skills and apply what I have learnt in my past experiences.
Guest Service Agent
Conrad Dubai - Dubai, United Arab EmiratesFront Office receptionSeptember 2016 - Now
•Greeting and welcome the guests who are checking in •Paying close attention and carefully listening to the needs of the guests and to attend to their special needs •If there are any issues I am responsible for apologizing in an empathetic manner and resolve the problems in a calm and quiet manner •Communicate with the booking agencies, housekeeping and maintenance departments to ensure prompt responses to guests needs.
Hilton Garden Inn and Hampton Inn - West Palm Beach, FL, United StatesFront Office receptionSeptember 2015 - August 2016
•Welcoming guest upon arrival •Offering beverages to VIP guest as well as Loyalty members to Hilton •Responsible handling of cash •Directing housekeeping staff to ensure a high standard of cleanliness in all public areas •Greeting and escorting customers to their tables •Present menu and provide detailed information when asked •Offer menu recommendations upon request about portions, ingredients or potential food allergies •Providing excellent customer service to guests.
Cross Training Intern
Beaches Turks and Caicos resort villages and spa - Turks and Caicos IslandsPublic RelationsAugust 2014 - February 2015
•Greeting guests upon arrival •Make suggestions for entertainment, dining and other engagements as appropriate •Directing guests to hotel amenities, including laundry and fitness facilities. •Set up banquet room as requested by the supervisor to include glassware, service ware, linen •Writing and editing in-house magazines •Fostering community relations through events such as open days and through involvement in community initiatives
Penha Longa Hotel SPA & Golf Resort - Sintra, PortugalF&B kitchenJune 2013 - December 2013
•Ensuring the food preparation areas are clean and hygienic •Washing utensils and dishes and making sure they are stored appropriately •Sorting, storing and distributing ingredients •Washing, peeling, chopping, cutting and cooking foodstuffs and helping to prepare salads and desserts •Disposing of rubbish •Cleaning the food preparation equipment, floors and other kitchen tools or areas
ShonaNative or fluent100%
EnglishNative or fluent100%
- Communication , Listening , Reliability , Customer