Ruxanda Afteni

Ruxanda Afteni

Internship & Job Placement Coordinator at American Hotel Academy Romania
Lives in Brașov, Romania
over 6 months ago

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I am a confident professional, working in the hospitality industry. Driven to deliver exceptional customer service resulting in successful business outcomes through my willingness to strive for perfection. Recognised for exceeding expectations and nurturing fruitful relationships with customers.

Experience

  • Internship & Job Placement Coordinator

    American Hotel Academy Romania - Brașov, Romania

    Communication
    September 2018 - Now · 3 months

  • Customer Support

    Arvato - Bertelsmann - Brașov, Romania

    Customer Service
    November 2017 - August 2018 · 10 months

    Customer Support in Call Centre

  • Receptionist

    Semiramis Hotel - Mangalia, Romania

    Front Office reception
    June 2017 - September 2017 · 4 months

  • Events Planning Trainee

    Grand Hyatt Dubai - Dubai, United Arab Emirates

    Events
    April 2016 - September 2016 · 6 months

    Had to deal directly with all the steps of the planning of an event; The acting Admin of the Events Office for 1,5 months.

  • Guest Relations Staff

    World of Wonders - Bodrum, Turkey

    Front Office reception
    May 2015 - September 2015 · 5 months

    Dealt with guests’ reservations for restaurants and all kinds of requests within and outside the hotel, arranged transportation to different points (airport, places within Turkey) and was involved in organizing events like: birthdays, wedding anniversaries, group meetings, “Marry me” organizations.

  • Trainee

    Kronwell - Brașov, Romania

    F&B service
    November 2014 - March 2015 · 5 months

    Working in : Food and Beverage department as a Bartender Assistant, for 60hrs; Culinary department in the Banqueting Kitchen, for 60 hrs; Room Division department as a Housekeeper Assistant, for 60hrs.

Education

  • Master of Science

    American Hotel Academy Romania - Brașov, Romania

    October 2017 - September 2018

    Master's of Science in International Hospitality and Tourism Business Management

  • IQN Diploma in Marketing

    Online Cambridge International School - Bucharest, Romania

    October 2015 - June 2017

    Online Marketing and Marketing Management

  • Bachelor of Arts

    American Hotel Academy Romania - Brașov, Romania

    October 2014 - June 2017

    International Hotel Business Management in the Bachelor of Arts Degree program

  • Cambridge International AS level Business Studies Certificate

    Online Cambridge International School - Bucharest, Romania

    November 2013 - November 2016

    Cambridge Business Program

  • Certificate of attending the senior year

    Weiser High School - Weiser, ID, United States

    August 2012 - May 2013

    Social sciences profile Exchange of Students Program

  • Diploma

    Alexei Mateevici - Causeni, Moldova

    September 2002 - May 2014

    Exact Sciences profile

Languages

  • Romanian
    Native or fluent
    100%
  • Russian
    Full professional
    80%
  • English
    Full professional
    80%
  • French
    Limited working
    40%
  • Spanish
    Notions
    20%

Skills

  • Customer Care
  • Empathy
  • Flexibility
  • Friendliness
  • Good computer skills
  •  Good verbal and written communication skills.
  • Good work ethic
  • Leadership
  • Management
  • Passion for customer care
  • People leadership
  • Problemsolving
  • Punctuality
  • Quick adaptability
  • Respect
  • Responsibility
  • strong interpersonal skills
  • Team worker
Connections
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
Simona Cimpian
Guest Relations Supervisor at Atlantica Hotels and Resorts
Corina Mihaela Halcescu
Front Office Shift Leader at ATHÉNÉE PALACE HILTON BUCHAREST
View 32 connections
Following
Hyatt Regency Amsterdam
Amsterdam, Netherlands
Other members
Kinga Simon
Brașov, Romania
Bianca Vasile
Brașov, Romania
Andreea Pintea
Brașov, Romania
Andrea Molnár
Brașov County, Romania
Nicoleta Bujicu
San Lawrenz, Malta
View 327804 members