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PMS : Opéra, Fols, Orchestra, Protel Resaweb, Leptis, Aquao,
Restaurant ; Micros, Vr, Guestonline
Pack Office : Excel, Powerpoint, Word, Outlook, Access,
Logiciel conciergerie : Concierge Orgznizer
3 years and 7 months
Concierge - Altapura 5*
Maisons & Hotels Sibuet - Saint-Martin-de-Belleville, FranceFront Office conciergeDecember 2018 - Now · 1 year and 1 month
- Inform and advise customers on the cultural, touristic, sports or commercial activities of Val thorens and 3 valleys area (Courchevel, Meribel, Menuires) - Coordinate procedures to book winter activites (ski passes, snowmobile, ice driving, ski / snow private or group lessons, .. ), restaurant reservations, hiring babysitters, transportation
Sofitel Golfe d'Ajaccio Thalassa sea & spa - Ajaccio, FranceFront Office conciergeMay 2018 - October 2018 · 6 months
• Inform and advise customers on the cultural, touristic, sports or commercial activities of Corsica • Coordinate procedures to book nautic activites (Boat, Jet-ski, Paddle, Diving, boat trip, .. ), restaurant reservations, hiring babysitters, car rental, tours, transportation • Responding to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction
Front desk receptionnist
Hôtel & Spa Jules César Arles - MGallery by Sofitel - Arles, FranceFront Office receptionJune 2017 - October 2017 · 5 months
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. • Verify/adjust billing for guests. • Coordinate with Housekeeping to track room status and guest concerns. • Answer, record, and process all guest calls, requests, questions, or concerns.
Porter / groom / valet
Edmond de Rotschild - Domaine du Mont D'Arbois 5* - Megève, FranceRooms divisionDecember 2016 - April 2017 · 5 months
• Provide quick and efficient service to all guests, assisting with their luggage and vehicles while welcoming guests into the hotel. • Escort guests to the room and show all facilities • Deliver messages and packages and mail to guests. • Perform pick-ups and drop-offs as scheduled with hotel shuttle
Front desk receptionnist
Sofitel Golfe d'Ajaccio Thalassa sea & spa - Ajaccio, FranceFront Office receptionOctober 2015 - December 2016 · 1 year and 3 months
• Maximises revenue by receiving room reservations ( Reservation Agent during 2 weeks) • Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. • Resolve guest problems and complaints. • Sell Accorhotel loyalty Program to guests.
Bachelor's degree in hospitality management
Université avignon et des pays du vaucluse - Avignon, FranceSeptember 2016 - September 2017
two-year technical university degree in computer science specialized in digital imaging
IUT aix-marseille - Arles, FranceSeptember 2012 - September 2014
Native or fluent
Date of birth
November 03rd 1992
- Enthusiastic and persistent
- Front office reception
- Really good communication skills
- Team work spirit.
- Use opera