Séverine CLOU

Séverine CLOU

Sales Manager / Customer Service Officer / Telemarketer at THIRIET DISTRIBUTION
Lives in Bourges, France
over 6 months ago

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After seventeen successful years of experience in customer service and relationship (6 years in hospitality sector & 11 years in commerce), I now wish to manage a tourist clientele outside the country and integrate a Front Office as a Manager, Guest Relation Officer, Receptionist or Reservation Agent.

Experience

  • Administrative and Customer Service Officer

    MATELEC - Bourges, France

    Guest Relations
    March 2015 - Now · 3 years and 10 months

    Business and customer management tasks • Organization of the activities (planning, client appointments...) • Customer care (updating of files, invoices, reminders...) • Order & inventory management (various suppliers, stock of about 8600$) • Expansion of the customer base by conveying the corporate image and creating the need (fairs & exhibitions, direct marketing...)

  • Sales Manager / Customer Service Officer / Telemarketer

    THIRIET DISTRIBUTION - Bourges, France

    Guest Relations
    February 2007 - Now · 11 years and 11 months

    Customer & team management • Supervision & motivation of the sales team (14 pers. / briefings, animations) • Definition & monitoring of objectives (qualitative & quantitative) • Analysis of results & development of action plans (dashboards, frames...) • Management & retention of a customer portfolio (2000 clients by month) • Increase in turnover by various means (prospection, loyalty, rising of the average basket)

  • Receptionist / Head waiter / Waitress

    Various hotels and restaurants - Bourges, France

    Guest Relations
    January 2001 - February 2007 · 6 years and 2 months

    Customer Service & Relationship / Team & room management • Reception, guidance & constant monitoring of customers, to ensure their appreciation & well-being • Customization of the service according to the client profile (standard or specific) • Permanent contact & coordination with the different services of the establishment (clarification or anticipation of clients' needs) • Response to the multiple customers' request & complaint handling • Compliance with the quality standards of the establishment, as well as health & safety regulations

Education

  • Professional Title in Retail Unit Manager (equal to the two-year Technical Degree)

    CCI CHER - Bourges, France

    March 2015 - December 2015

    Administration – Commerce – Management

  • High School Degree in Tertiary Sciences and Technologies

    lycée - Bourges, France

    September 2003 - June 2004

    Communication Option

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Cheerful
  • Energetic and flexible
  • Excellent relationship
  • High motivated
  • Leadership
  • Positive can do attitude
  • Responsiveness
  • Team spirit

Other

  • ++ First-Aid Rescue Worker ++

    Wounds, heavy bleeding, burns, choking, cardiac massage…

    First-Aid Rescue Worker certificate.JPG
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