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I am a very persistent, honest, outgoing and helpful person, not avoiding hard work, a highly motivated team player delivering high-quality service, because my goal is to satisfy and treat guests as I would like to be treated.
Front Desk Agent
Hilton Budapest Westend - Budapest, HungaryFront Office receptionFebruary 2011 - August 2011
Duties: Check-in, Check-out, Daily Checklist, Concierge, Guest Relations, Journey Ambassador, Executive Lounge Agent, taking care of VIP's, Room up-selling, Walk-in registration
Amathus Beach Hotels - Limassol, CyprusF&B serviceFebruary 2010 - August 2010
Duties: I started as a waitress, after promotion I was hostess. Duties were restaurant promotions, reservations, guest satisfaction, up-selling, advertisement.
British BA (Hons) Degree in International Hospitality and Tourism and a Swiss Degree in International Hospitality and Tourism Management
IHTTI School of Hotel Management - Neuchâtel, SwitzerlandSeptember 2009 - January 2013
LatvianNative or fluent100%
RussianNative or fluent100%