Sabira Er-rechydy

Sabira Er-rechydy

Front Office Ambassador/ CID Agent at Renaissance Downtown Hotel, Dubai
Lives in Dubai, United Arab Emirates

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About me

Highly motivated, dependable receptionist with exceptional skills in handling ufirst contact services and managing day to day administrative tasks of the office. Adept at managing filing and records systems along with managing scheduling duties and supplies management.

Experience

5 years and 5 months

  • Front Office Ambassador/ CID Agent

    Renaissance Downtown Hotel, Dubai - Dubai, United Arab Emirates

    Rooms division
    October 2018 - Now · 1 year and 4 months

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

  • Guest Services Executive (soft opening)

    Steigenberger Hotel Business Bay Dubai - Dubai, United Arab Emirates

    Rooms division
    January 2017 - August 2018 · 1 year and 8 months

    ⦁ Maintaining & handling of the cash float. Ensuring smooth check-in & check-out in accordance with Company standards ⦁ Preparation of registration cards for next day’s arrivals ⦁ Organise "Meet & Greet “service with the hotel drivers ⦁ Check arrivals for the day, checking if rooms are ready and ensuring VIP amenities are placed in the room prior to arrival ⦁ Coordinate rooms changes and advise relevant departments accordingly Promptly & accurately update registration card & guest preferences

  • Guest Relations Officer

    Hilton Capital Grand Abu Dhabi - Abu Dhabi, United Arab Emirates

    Guest Relations
    January 2016 - December 2016 · 1 year

    ⦁ Review arrival lists to welcome guests ⦁ Attend to special guests (e.g. VIPs) and answer their inquiries ⦁ Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) ⦁ Provide information about amenities, area and venues and promote services ⦁ Anticipate guest needs and build rapport with customers ⦁ Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) ⦁ Address customer complaints and escalate to Guest Relations Manager when needed ⦁ Record information in the logbook daily ⦁ Ensure compliance with health and quality standards

  • Food and Beverage Coordinator ( pre-opening)

    Banyan Tree Hotels and Resorts - Tata, Morocco

    F&B other
    August 2014 - December 2015 · 1 year and 5 months

    ⦁ Work on the Pre-Opening process includes the drafting of an F&B Marketing Plan, which is essential to launch the hotel on the new market & ensure a successful launch. ⦁ Coordinate and follow up with F&B departments in all job assignment by EAM ⦁ Responsible in set up filing system for the F&B team Assists in the preparation and submission of departmental reports ⦁ Ensures that all activities are carried out honestly, ethically and within the parameters of local law ⦁ Handling guest inquiries and requests and ensure that these are passed on to the appropriate individuals for proper action. ⦁ Interacts with guests actively soliciting feedback and up sell F&B activities Achievement of the goals and objectives of the Administration ⦁ Provides assistance to the F&B department in planning, marketing and execution of all promotions and special events ⦁ Liaise with the outlets, event organizers, culinary, public relations and sales & marketing team to ensure that all F&B marketing related jobs are handled properly. ⦁ Assist in the planning and execution of promotional activities New customer targeting and customer relationship development ⦁ Maximize revenue in the outlet by implementing marketing tools ⦁ Co-ordinates between all outlets for F&B promotions ⦁ Contributes to F&B marketing distribution ⦁ Works closely with Front Office & Housekeeping to distribute flyers, put up posters and other distribution of promotion materiel. ⦁ Support F&B business development and sales teams ⦁ Analyse market, trends and sales development within the competitor set and stand-alone restaurants ⦁ Ensure proactive action to market trends and cooperation with other service areas such as travel agents. ⦁ Work with event sales and wedding sales to maximize revenues in the restaurants and bars ⦁ Showing creativity in proposing potential F&B activities and generate additional revenue

Education

  • Accountacy Degree

    Higher institute of Information and Techn - Tata, Morocco

    September 2012 - June 2014

  • Bachelor Degree in Economics & Management

    Abdelmalik Elsaadi University - Tata, Morocco

    September 2011 - June 2014

  • International English for Communication

    ACCESS Microscholarship - Tata, Morocco

    June 2009 - April 2013

Languages

4 languages

  • French

    Native or fluent

  • Arabic

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Limited working

Personal information

Nationalities

  • Moroccan

Work Permits

  • Morocco

Date of birth

November 10th 1994

Skills

9 skills

  • Ability to multi-task
  • Coaching & floor training
  • Daily inventory
  • energitic &
  • Excellent computer skills
  • Financial reports
  • Good communicator
  • Good problem-solving
  • Teamleader
Connections
Lince Pandey
Front Desk Receptionist (Night Incharge) at Ibis Styles Jumeira
Ivona Pavić
Guest Relations at W Dubai - The Palm
Nicole Lobo
Intern at The S Hotel, Al Barsha
View 25 connections
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