Saddam Ahsan

Saddam Ahsan

Food & Beverage Server at Carlton Palace Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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An energetic and result-oriented professional with over four years of proven experience in a fast-paced Hospitality environment
International experience with JW Marriott Hotels & Resorts, Dubai, United Arab Emirates as a Server in F&B Department

Experience

  • Food & Beverage Server

    Carlton Palace Hotel - Dubai, United Arab Emirates

    F&B service
    May 2018 - Now · 7 months

    • Attending to customers upon entrance to the restaurant • Preparing restaurant tables with special attention to sanitation and order • Assisting guests regarding menu items in an informative and helpful way • Delivering food and beverage in a timely and accurate manner • Picking up orders efficiently from the kitchen • Cleaning and resetting tables

  • Server

    JW Marriott Mumbai Sahar - Mumbai, India

    F&B service
    January 2018 - May 2018 · 5 months

    • Accountable for end-to-end Food & Beverage Operations over a scheduled shift • Keeping the Manager and other staff updated on the day-day developments/guest comments • Supervising staff to ensure service is performed in accordance with hotel standards • Achieving sales and revenue targets through impeccable customer service • Preparing the reports on weekly and monthly basis related to shifts, staff, food and sales • Greeting guests and Serving food and beverages as per restaurant standards • Maintaining proper dining, delivering items, fulfilling guest needs, offering desserts and drinks • Acquiring the knowledge of items available in the menu and updating the daily special information to the guests • Answering customer queries regarding menu items • Suggesting food and beverages to guests as part of up-selling efforts • Observing guests and ensuring their satisfaction with the food and beverages

  • Server

    JW Marriott Hotels & Resorts, Dubai - Dubai, United Arab Emirates

    F&B service
    August 2015 - April 2017 · 1 year and 9 months

    • Welcomed guests and built rapport by asking questions and initiating conversation • Managed and handled all the serving equipment’s & maintained proper dining operations • Attended to the customer needs and provided food as per the requirement • Planned and scheduled service enhancement methods to maximize guest satisfaction • Implemented guest recognition program and maintained guest history record • Inspected food on terms of taste, quality, temperature and presentation • Served mixed drinks, cocktails and mocktails at the guest tables • Maintained hygiene and ensured that health & safety standards meet the highest specifications

  • Guest Service Agent (GSA)

    Courtyard Marriott - Mumbai, India

    Guest Relations
    July 2014 - August 2015 · 1 year and 2 months

    • Managed guest complaints, reservation issues and monitored guest check-in and checkout • Assisted in managing, planning and executing the front desk operations • Ensured appropriate allocation of staffing resources to various venues, depending on guest traffic • Managed the entire gamut of employee activities viz. deployment, performance monitoring, training & coaching • Inspected the cleaning and servicing of guestrooms • Coordinated with other departments for the appropriate service • Coordinated & offered concierge services to the customers & maintained knowledge on all emergency procedures • Ensured delivery of food orders on a timely manner and checked food appearance, temperature and portion size • Adjusted menus for accommodating new items within budgetary constraints while attracting sales and revenue • Ensuring food safety standards compliance

  • Guest Service Agent (GSA)

    Hablis Hotel - Chennai, India

    Guest Relations
    June 2013 - May 2014 · 12 months

    • Maintained appropriate record of prospective check-outs or discharges to prepare work assignments • Approached guests in an attentive, friendly, courteous and service-oriented manner • Supervised guest concerns and ensured customer satisfaction at the time of check out and resolved all the issues appropriately and within the time limit • Served all the food items and alcoholic beverages to the guests • Promoted and sold special packages & facilities available at the hotel

Education

  • Diploma

    Institute of Science and Management (ISM) - Dubai, United Arab Emirates

    March 2011 - May 2012

Languages

  • Hindi
    Native or fluent
    100%
  • Arabic
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • Banquet waiter
  • Bar waiter
  • Club waiter
  • F&B service
  • Food server
  • hospitalitry
  • Waiter
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