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Highly experienced Customer Service professional who is attentive to detail, able to negotiate and problem solve quickly, accurately and efficiently in a fast paced environment while maintaining emphasis on the highest quality of consumer service.
Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public.
Customer Service Manager
Air France - Roissy-en-France, FranceCustomer ServiceJanuary 2012 - Now · 7 years and 1 month
- Manage and participate in the development and implementation of goals, objectives, policies and priorities for customer care programs; recommend and administer policies and procedures. - Identify and implement strategies to improve quality of service and productivity. - Respond to and resolve difficult and sensitive customer inquiries and complaints. - Plan, organize, manage, and direct airport operations and maintenance activities, and supervise assigned personnel. - Evaluate negative feedback from customers about organization services and recommend remedial steps. - Provide the direction and appropriate support structure using effective resources to enable the team to deliver high performance. - Take decisions in case of irregularity. ( flight delay, cancellation...)
École Internationale Tunon - FranceSeptember 2004 - June 2006
FrenchNative or fluent100%
- Gestion du stress
- team managment
- Team motivator