Sally Kangari

Sally Kangari

Student from Les Roches International School of Hotel Management
Lives in Switzerland
over 6 months ago

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Experience

  • Market Research Assistant

    Lordship - Nairobi, Kenya

    Other
    June 2014 - December 2014

    • Creating and editing all the completed questionnaires. • Conducting regular interview sessions pertaining to the research. • Data entry and analysis. • Compiling field reports and the presentation of project reports.

  • Guest Relations Training

    Fusion Hotel - Prague, Czechia

    Other
    September 2013 - December 2013

    • Maintain guest portfolios of guest’s preferences (likes and dislikes). • Handling guest complains and concerns in an efficient timely manner. • Perform basic cashier activities when required. • Providing Information regarding the hotel, town attractions and activities. • Following up on guests with thank you notes and hotel offers. • Analysing the guest’s satisfaction and presenting a report to the General Manager.

  • Tara Guest House Suites, - Nairobi, Kenya

    Front Office reception
    June 2012 - August 2012

    • Dealing with bookings by phone, e-mail, and face-to-face. • Dealing with special requests from guests. • Coordinating meetings and dinners. • Execution of the Checking in and Checking out of guests. • Receiving direct and relay telephone messages. • Receiving, Sorting and distributing mail in the office.

  • Housekeeping and Food and Beverage

    Ritz Carlton Penha Longa - Sintra, Portugal

    Other
    July 2011 - December 2011

    • Assigning the daily duties to the housekeepers. • Inspecting of the rooms and ensuring they are equal to hotels standard of cleanliness. • Coordinating work activities among departments. • Maintain inventories stock, to ensure adequate supplies.

Education

Languages

  • English
    Native or fluent
    100%
  • Swahili
    Native or fluent
    100%
  • French
    Professional working
    60%
Connections
Olivier Bracard
Co-Founder & CEO chez Hosco
Following
Hosco
Geneva, Switzerland
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