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Actively seeking a managerial position in a 5* property in the Food and Beverage or Sales Department.
I will pursue for success through Service Excellence, Commitment, Diligence and maintain high standard of ethical and professional conduct in my career.
Core Competencies: Food & Beverage- Sales - Operations- Menu Engineering- Training- Business Development -Opera -Fidelio-Fidelio Materials Control-Microsoft Office.
Fine Dining Italian Restaurant & Catering Manager
Salmon & Figs by Basma Elkhereiji - Jeddah, Saudi ArabiaF&B serviceJanuary 2015 - March 2017
Significant Achievements: • Developing and Implementing Restaurant Manual and Standard operating procedures • Hiring and Training Front of the House Operations pre opening team • Achieving and sustaining Sale of SAR 250000 per month restaurant & catering combined Restaurant, Catering, Sales and Operations Manager (Pre Opening) • Responsible for Restaurant and Catering event Operations • Planning and Organizing external events and corporate clients accounts(sales calls daily) • Implement procedures to maximize operational efficiency and check guest satisfaction • Ensure Standards of presentation and preparation of dining areas, Department Leadership • Recruitment and interview staff, train, coach, health, hygiene standards, developing Sops • Plan quarterly forecasts, achieve sales target, operations budget, open new sales channels • Analyze local market needs and trend and then lead the definition of restaurants overall sales and marketing strategy. Ensure staff is aware, direct coordinate via daily briefings. • Liaise with Culinary Director regarding venue operations and client requirements • Establish and maintain strong relationship with vendors, follow up on inventory quantity and purchase cycles, maintain accounting for submission to finance department.
Restaurant General Manager
Andaaz Restaurant Saidpur Village Islamabad Subcontinental FIne Dining Restaurant - Islamabad, PakistanF&B serviceJanuary 2013 - November 2014
Significant Achievements: • Redeemed Previously incurred losses and successfully boosted sales by 50% • Reduced food cost from 47% to 30% • Trip Advisor Certificate of Excellence Award 2014 Restaurant General Manager & Partner • Managing daily operations of 80 seat fine dining restaurant, leading team of 27 staff members front of the house and back of the house • Achieve company objectives in sales, service, quality, cleanliness, hiring and training of employees, operational budget and inventory management. • Fully understand and comply with country and municipal regulations that pertain to health, safety, employees and guests. • Controlling food cost, Vendor relation, building and implementing standard operating procedures, Laws and regulations • Develop plan and carry out restaurant marketing, advertising and promotional activities and campaigns.
Djibouti Palace Kempinski - DjiboutiF&B serviceDecember 2011 - December 2012
• Ensure timely setup of 300 seat restaurant, breakfast, lunch and dinner • Training staff members, handling duty roaster, Micros Point of sale report analysis, daily briefings and participating in departmental meetings, provide best quality service • Forecast to ensure adequate man power, ensure that restaurant remains in impeccable state, establish and update restaurant data base of regular guests • Implement and maintain daily log book, prepare and submit reports • Inventory management, requisition and purchase cycle, storage and usage of equipment in accordance with Kempinski standards.
Serena Hotel Islamabad ( Member Leading Hotels of the World) - Islamabad, PakistanF&B serviceJuly 2011 - December 2011
• Responsible for timely setup of 250 seat restaurant, breakfast, lunch and dinner • Micros Point of sale report analysis, duty roaster, maintain log book, • Prepare Staff schedule, daily briefings, conduct regular trainings, departmental meetings, establish and update the outlets database of regular guests, provide best quality service • Eye for detail, up selling, stock management, maintain wastage, breakage in accordance with member leading hotels of the world standards
Management Trainee executing the role of an Assistant Manager Information Technology
Hotel Institute Montreux - Montreux, SwitzerlandITAugust 2010 - January 2011
-Maintain and Develop the administrative and student local area network, -Maintain and Develop the wireless network,complaint handling under strict time management -Give all level support to the employees and students aprox 500 no. -Maintain all the software and hardware of different networks and computers.
Trainee Room Service
La Réserve Genève Hotel & Spa - Geneva, SwitzerlandF&B serviceJuly 2009 - December 2009
Hotel La Reserve and Spa Geneva, Switzerland Member Leading Hotels of the World and Design Hotels -Responsible to take Food and Beverage orders on phone and to deliver under strict time management. -Making sure that amenities are present in the guest rooms before the guests arrive -Keep a frequent check on the opera software to view any special needs required by the guests. -keep view of expected check in and check outs. -Take care of special needs of VIP and repeat guests. -Work in a professional and organized manner. -Check all the hotel rooms in the afteroon for any left over Food and Beverage items and or refresh as required. -Total the Food and Beverage items sold at the end of the shift
Trainee Banquets, Conference and Restaurant
Hotel Warwick International - Geneva, SwitzerlandF&B serviceApril 2008 - October 2008
Hotel Warwick International Geneva, Switzerland -Welcome the clients, Setup of Mise en Place in the Banquet Rooms and prepration for the conference, coffee breaks and cocktail parties. -Serve the guests in the Banquets, coffee break, buffets and cocktails. -Make sure the work is done in a proactive and efficient manner with cleaniness and quality.
American BBA in Hotel, Restaurant and Resort Management (Northwood University, USA) Swiss BBA (Hons) in Hospitality & Business Management
Hotel Institute Montreux - Montreux, SwitzerlandJune 2007 - June 2010
North Wood University
Hotel Institute Montreux SwitzerlandJanuary 2007 - January 2010
EnglishNative or fluent100%
HindiNative or fluent100%
- fadelio material control
- Microsoft Office
- Microsoft Word
Conducted a customized hospitality training for Riz Consulting in six locations training above 75 members