Samar Portolani

Samar Portolani

Front Desk Agent at Best Western Hotel Bellevue au Lac
Lives in Lugano, Switzerland

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About me

Hospitality industry is probably the only industry that:

- Makes home feel a little closer even when you are millions of miles away from home.
- You get to meet & interact with a lot of people from different backgrounds, with interesting & authentic cultures in a friendly manner.
- Caters for man’s most imperative basic needs except clothing
- Provides varieties of opportunities to test and find out what you are good at/passionate about (Customer care, food production, food service, sales &marketing, housekeeping, IT, accounting etc)all wrapped up in one ‘hotel’.
- Allows you to get creative in things we all love (food, drinks and sleep).
and much more....

I think that hospitality & tourism are the quality or disposition of receiving and treating guests or strangers in a warm, friendly, generous way,
and this has to be a passion, without passion you can not give to the customers the right emotions and make them live memorable experiences during their stay.


7 years and 2 months

  • Front Desk Agent

    Best Western Hotel Bellevue au Lac - Lugano, Switzerland

    Front Office reception
    August 2019 - Now · 5 months

  • Internship

    Radisson Blu Royal Hotel, Brussels - Brussels, Belgium

    Front Office reception
    December 2017 - July 2018 · 8 months

    Main activities and responsibilities : - checking in and out of groups and individual guests - reservations, credit policies, VIP cashier and security - Handle guest requests and complaints in a friendly, efficient and professional way - Participate in administrative routines - Guest Relations

  • Internship

    Chartfield Guesthouse - Kalk Bay, Cape Town, South Africa

    July 2017 - October 2017 · 4 months

    main activities and responsabilities : - Directing and Organizing services - Reception , Check in – Check out - Restaurant, breakfast, beverages and conference serving - Meeting and Greeting guests - Dealing with all guest complaints and comments - Help guests plan their day activities - End of day cash up - Filing invoices and more...

  • Apprentice employed retail trade

    Mango boutique - Lugano, Switzerland

    Sales & Marketing
    August 2014 - August 2015 · 1 year and 1 month

    Specialized advice to customers regarding the trends of the seasons and the different models, tailored to different types of physical, visual merchandising, window displays, merchandise and the collections presentation , roduct labeling, inventory management.

  • Apprentice employed retail trade

    Riva - Pinchetti Boutique - Lugano, Switzerland

    Sales & Marketing
    August 2012 - July 2015 · 3 years

    Mechanisms of the sale, the management of the reassortment, contacts with suppliers, ecc. how to handle different types of customers, specialized advice

  • Apprentice employed in trade

    Council social institution Lugano - Lugano, Switzerland

    Administration & General
    September 2011 - June 2012 · 10 months

    Document storage, welcome customers, management and correspondence.

  • Apprentice employed in trade

    Lugano’s city school department - Lugano, Switzerland

    Administration & General
    September 2010 - August 2011 · 1 year

    Ordinary office work (document preparation), small accounting (recording invoices), outbound mail management, telephone management, scanning and archiving of documents, registration and classification of invoices, management stationery, document storage and email management.

  • Work Project - internship

    City department for Young and events of Lugano - Lugano, Switzerland

    February 2010 - July 2010 · 6 months

    Organizing events for the city of Lugano, managing movies library in the city, back - office at the theater door Lugano, flyers for events.

  • internship

    Gate 5 - Travel Agency - Lugano, Switzerland

    Back Office
    September 2009 - December 2009 · 4 months

    Travel deals, correspondence, telephone contact, the front and back office.


5 languages

  • Italian

    Native or fluent

  • Arabic

    Native or fluent

  • English

    Full professional

  • French

    Limited working

  • German

    Limited working

Personal information


  • Swiss

Date of birth

August 10th 1993

Driving License



14 skills

  • Fidelio Software
  • Front Desk
  • Front Office
  • Galileo Software
  • Guest relation
  • Guest satisfaction
  • Handling guest
  • Microsoft Office
  • Opera System
  • pubblic relation
  • Reception Duties
  • VIP Guests
  • Well-organized
  • Yes I Can
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