Samar Portolani

Samar Portolani

Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Lives in Lugano, Switzerland
over 6 months ago

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I am really proud to study in this type of industry, Because this is a very broad sector that can incorporate many different businesses.
Putting smiles on the faces of complete strangers . Hospitality industry is probably the only industry that:

- Makes home feel a little closer even when you are millions of miles away from home.
- You get to meet & interact with a lot of people from different backgrounds, with interesting & authentic cultures in a friendly manner.
- Caters for man’s most imperative basic needs except clothing
- Provides varieties of opportunities to test and find out what you are good at/passionate about (Customer care, food production, food service, sales &marketing, housekeeping, IT, accounting etc)all wrapped up in one ‘hotel’.
- Allows you to get creative in things we all love (food, drinks and sleep).
and much more....

I think that hospitality & tourism are the quality or disposition of receiving and treating guests or strangers in a warm, friendly, generous way,
and this has to be a passion, without passion you can not give to the customers the right emotions and make them live memorable experiences.

Experience

  • Internship

    Radisson Blu Royal Hotel, Brussels - Brussels, Belgium

    Front Office reception
    December 2017 - July 2018 · 8 months

    Main activities and responsibilities : - checking in and out of groups and individual guests - reservations, credit policies, VIP cashier and security - Handle guest requests and complaints in a friendly, efficient and professional way - Participate in administrative routines - Guest Relations

  • Internship

    Chartfield Guesthouse - Kalk Bay, Cape Town, South Africa

    Other
    July 2017 - October 2017 · 4 months

    main activities and responsabilities : - Directing and Organizing services - Reception , Check in – Check out - Restaurant, breakfast, beverages and conference serving - Meeting and Greeting guests - Dealing with all guest complaints and comments - Help guests plan their day activities - End of day cash up - Filing invoices and more...

  • Apprentice employed retail trade

    Mango boutique - Lugano, Switzerland

    Sales & Marketing
    August 2014 - August 2015 · 1 year and 1 month

    Specialized advice to customers regarding the trends of the seasons and the different models, tailored to different types of physical, visual merchandising, window displays, merchandise and the collections presentation , roduct labeling, inventory management.

  • Apprentice employed retail trade

    Riva - Pinchetti Boutique - Lugano, Switzerland

    Sales & Marketing
    August 2012 - July 2015 · 2 years and 12 months

    Mechanisms of the sale, the management of the reassortment, contacts with suppliers, ecc. how to handle different types of customers, specialized advice

  • Apprentice employed in trade

    Council social institution Lugano - Lugano, Switzerland

    Administration & General
    September 2011 - June 2012 · 10 months

    Document storage, welcome customers, management and correspondence.

  • Apprentice employed in trade

    Lugano’s city school department - Lugano, Switzerland

    Administration & General
    September 2010 - August 2011 · 12 months

    Ordinary office work (document preparation), small accounting (recording invoices), outbound mail management, telephone management, scanning and archiving of documents, registration and classification of invoices, management stationery, document storage and email management.

  • Work Project - internship

    City department for Young and events of Lugano - Lugano, Switzerland

    Events
    February 2010 - July 2010 · 6 months

    Organizing events for the city of Lugano, managing movies library in the city, back - office at the theater door Lugano, flyers for events.

  • internship

    Gate 5 - Travel Agency - Lugano, Switzerland

    Back Office
    September 2009 - December 2009 · 4 months

    Travel deals, correspondence, telephone contact, the front and back office.

Languages

  • Italian
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Limited working
    40%
  • German
    Limited working
    40%

Skills

  • Fidelio Software
  • Front Desk
  • Front Office
  • Galileo Software
  • Guest relation
  • Guest satisfaction
  • Handling guest
  • Microsoft Office
  • Opera System
  • pubblic relation
  • Reception Duties
  • VIP Guests
  • Well-organized
  • Yes I Can
Connections
Sophie Navarro
School Relations Manager at Hosco
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Mihai Lițoiu
Sales Executive at Radisson Blu Hotel, Bucharest
View 83 connections
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