Sameeur Rahman

Sameeur Rahman

Reservation, & Customer Service Executive at Wahaj Boulevard Hotel
Lives in Kuwait City, Kuwait

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About me

Competent and diligent professional; offering over 48 month of experience across Hospitality, Public Relation and customer service as well a online sales ;I have worked as a Sr.Operation Associate- (customer Service executive) at WNS global services Ltd, and then worked for Stealth Mode Pvt Ltd as a Customer Service & Sales Associate then worked for InterGlobe Technology Pvt Ltd as a Process Associate (Hotel Reservation & Customer Service  Executive) making reservations on GDS  & on
Opera PMS). and now working for WAHAJ Boulevard Hotel as a Reservation
& Customer Service Executive Key contributions to developing new business and revenue streams, customer-value maximization, Outstanding
customer service and sales capabilities that lead to increases in sales and
positive customer experiences that reflect on the business.relationship development, customer-need identification, and preemptive business response to competitor strategy. Professional outlook, along with multi-tasking, time and people management, learning and organizational skills and
perfectionist attitude, with fine attention to detail
• Reservation Executive
• Call Handling
• Email and Chat Handling
• Back End Operations
• Customer Relation
• Records Management 
Billing & Invoicing
• Specialists Connection
• Complaint Resolution
Shipping & ; Purchasing

Experience

4 years and 5 months

  • Reservation, & Customer Service Executive

    Wahaj Boulevard Hotel - Kuwait City, Kuwait

    Reservations
    September 2019 - Now · 3 months

    Answering customers' phones, as well as emails and inputting information into the reservation system (Opera, PMS, ORS). Informing customers about the package plans and hotel services. Postponed, preponed, and canceled reservation on requests of guests. Collecting advance deposit for reserving and canceling bookings of rooms. Making tentative bookings for guests and canceling them if not confirmed by them within stated time. Ensured maximum occupancy of the hotel with prompt and courteous services. Outstanding customer service and sales capabilities that lead to increases in sales and positive customer experiences that reflect on the business.

  • Customer Service, Sales, Reservation Executive

    Interglobe Technology - Delhi, India

    Reservations
    December 2017 - June 2019 · 1 year and 7 months

    Proactive Hotel Reservation & Customer Service, Sales professional offering 4+ years experience in Sales and Customer Service. Making the reservation on GDS Amadeus, & Galileo as a well as on Opera PMS Able to remain calm and level-headed when faced with distressed travelers. Friendly nature and hard-working attitude enabling the ability to meet any challenge in fast paced environments. An email and phone call support Associate position to help passengers regarding Jury's Inns Hotel reservations respond to their questions, update them about new products and services, and resolve issues. Read e-mails and sort them according to priority, Save important e-mails on secure folder and extract attachments for preparing official records. Answered all mails and calls received by clients and resolved their queries and complains on a daily basis. Ensured that all the e-mail communication activities are performed in accordance with the company policies.

  • Customer Service Associate

    Stealth Mode Pvt.Ltd - Delhi, India

    Customer Service
    December 2016 - November 2017 · 1 year

    Customer Service, & Sales Support Associate

  • Sr. Operation Assocaite

    WNS Global Services - New Delhi, India

    Customer Service
    May 2015 - November 2016 · 1 year and 7 months

    Heath Care Customer service & Reservation Associate

Education

  • 10+2

    Islamia Collage darbhanga - New Delhi, India

    June 2010 - May 2012

    10+2 Qualified with Science (Physics, Chemistry, Mathematics)

Languages

4 languages

  • Urdu

    Native or fluent

  • Hindi

    Native or fluent

  • English

    Full professional

  • Arabic

    Limited working

Personal information

Nationalities

  • Indian

Skills

10 skills

  • Airline Reservation
  • Chat Support
  • Customer servie
  • Email Support
  • Handle complain guest
  • Handling guest
  • Health Care Support
  • Reservation
  • Strong hospitality
  • Telephone sales skills
Connections
Christopher Haselbach
European Recruitment Manager at SSTH Hotelfachschule Passugg
Farhan Arif
Front Office Team Leader at Rotana Hotels
Hussein Zaid
Reservations Agent at Golden Sands Hotel Apartment
View 1692 connections
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